Systems Engineer (with On-Call Rotation, weekends off) | US MSP

Some engineers look after one environment for years.

You'd rather solve three different problems before lunch.

If you're the kind of engineer who enjoys tackling complex Microsoft infrastructure, jumping into critical escalations, mentoring teammates and working across a variety of client environments, keep reading.

And if you've ever had someone ask you to "just have a quick look" at a problem that turned into a three-hour troubleshooting session... welcome. We've all been there.

First Focus is looking for an experienced Systems Engineer to join our Manila team, supporting a portfolio of US-based clients. You'll work across diverse Microsoft environments, cloud platforms and enterprise infrastructure, solving meaningful technical challenges that keep every day interesting.

Your regular schedule is Monday to Friday, supporting our US clients during Pacific Standard Time business hours. You'll also participate in a shared on-call rotation for one week approximately every three months, because even the best infrastructure occasionally likes to keep life interesting.

Why First Focus?

First Focus is Australia's leading Managed Service Provider, recognised as Australia's #1 MSP by Cloudtango for nine consecutive years. With nearly 500 people across Australia, New Zealand and the Philippines, we've built our reputation by combining technical excellence with genuinely supportive leadership and a culture where people are trusted to do great work.

We're passionate about helping our people Never Stop Growing. Whether it's mastering a new Microsoft technology, earning another certification or mentoring the next generation of engineers, we believe growth should never stop. Learn more about what drives us at https://www.firstfocus.com.au/about-us/.

Why you'll love this role

• Work across a diverse portfolio of US client environments.
• Solve complex technical challenges instead of doing the same repetitive work every day.
• Be trusted to own high-level escalations and critical incidents.
• Mentor other engineers and share your technical expertise.
• Work with modern Microsoft cloud and infrastructure technologies.
• Join a collaborative engineering team where knowledge sharing is part of the culture.
• Build your career with one of Australia's most respected MSPs.

What you'll be doing

• Resolve advanced infrastructure, cloud and networking issues across multiple client environments.
• Administer and support Microsoft 365, Windows Server and Azure platforms.
• Troubleshoot VMware, Hyper-V and virtualised infrastructure.
• Support enterprise networking including firewalls, routing, switching, VPNs and DNS.
• Manage Active Directory, Microsoft Entra ID and identity services.
• Support Azure IaaS services including storage, backups, virtual desktops and application gateways.
• Assist with Microsoft Purview, Data Loss Prevention, eDiscovery and Zero Trust initiatives.
• Develop PowerShell automation and improve operational efficiency.
• Act as a senior escalation point for technical teams and mentor Systems Administrators.
• Participate in technical consultations with clients, Solution Architects and internal stakeholders.
• Create technical documentation, SOPs and knowledge base articles.
• Continuously improve processes, automation and service delivery across the business.

What we're looking for

• Around 5 to 7 years of Systems Engineering experience, ideally within an MSP environment.
• Strong experience supporting Microsoft 365, Azure and Windows Server.
• Advanced knowledge of VMware and/or Hyper-V.
• Excellent networking knowledge covering firewalls, switching, routing, DNS and VPNs.
• Experience with Microsoft Entra ID, Active Directory and identity management.
• Strong PowerShell scripting and automation skills.
• Experience with backup technologies such as Veeam, Datto or similar.
• A genuine passion for mentoring others and sharing technical knowledge.
• Excellent communication skills with a customer-first mindset.
• Microsoft certifications such as AZ-104, AZ-305, MS-102 or similar are highly regarded.

What's in it for you?

• Competitive salary package of up to ₱180,000 per month, depending on experience.
• Hybrid working arrangements.
• "Never Stop Growing", 10 paid study days per year, exams
• paid, pay rises for certifications (conditions apply).
• HMO from Day 1 plus one dependent (spouse) with dental cover.
• Free access to Uprise, including confidential 1:1 coaching with qualified psychologists or counsellors.
• Monday to Friday, 8:00 AM to 5:00 PM Pacific Time (12mn to 8am Philippine time), Saturdays and Sundays off.
• Shared on-call rotation approximately once every three months.
• 25 paid leave days annually.
• Employee Referral Program (₱20,000).
• MVP Award (₱10,000).
• Loyalty bonuses (conditions apply).
• Weekly technical training, mentoring and continuous learning opportunities.
• End of Financial Year celebrations, Christmas parties and regular team events.

Office Locations (Hybrid)

• 29th Floor, Robinsons Cyberscape Gamma, Topaz Road, Ortigas, Pasig City
• 26th Floor, Axis Tower One Building, Filinvest Avenue, Alabang, Muntinlupa

Ready for your next challenge?

If you're looking for a role where you'll work across a variety of client environments, solve genuinely interesting technical problems and continue growing your career alongside some exceptionally talented engineers, we'd love to hear from you.

Neurodiversity: First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

AI in Recruitment: We use AI-assisted recruitment tools to support application review. These tools do not make hiring decisions. All applications are handled by our recruitment team in compliance with the Philippine Data Privacy Act.