Systems Engineering Advisor

Role Overview

We are seeking an experienced SCCM/Intune Lead Engineer to join NTT DATA's India EPM Delivery Centre in Bangalore, Karnataka, India. This lead-level role combines deep technical expertise with delivery ownership driving complex SCCM/Intune engagements, leading technical teams, architecting enterprise endpoint solutions, and serving as a key client-facing technical authority for EPM workstreams from India. The Lead Engineer plays a critical role in NTT DATA's EPM service delivery quality, client satisfaction, and practice capability growth, supporting global accounts across the US, Europe, and APAC.

Key Responsibilities Technical Leadership Architecture

• Lead end-to-end design and implementation of enterprise SCCM/ConfigMgr and Microsoft Intune environments for global client accounts.
• Architect co-management strategies, Autopilot provisioning frameworks, and Modern Management transition roadmaps.
• Own the technical direction for SCCM-to-Intune migration engagements including workload transition planning, timeline development, and risk mitigation.
• Define EPM platform standards, governance frameworks, and configuration baselines across multiple global accounts managed from India.
• Evaluate emerging Microsoft Endpoint Manager capabilities and provide technical roadmap recommendations to delivery managers and clients.

Enterprise Patch Management

• Own enterprise-level patch management programs governing policy, SLAs, exception management, and compliance reporting across 10,000+ endpoint fleets.
• Design and manage Intune Expedite policies, WUfB rings, and SCCM ADR-based patching for complex multi-site global environments.
• Lead vulnerability remediation programs integrating Qualys/Tenable findings with SCCM/Intune patch deployment cycles.
• Develop patching governance documentation, escalation playbooks, and compliance dashboards for client and internal stakeholders.
• Lead emergency and zero-day patching response including containment, deployment, and post-incident review from India delivery centre.

Advanced OS Deployment Provisioning

• Lead enterprise Windows 11 migration programs including readiness assessment, task sequence design, pilot execution, and phased rollout.
• Design and deliver Windows Autopilot + Intune Zero Touch Provisioning frameworks for large-scale global device refresh programs.
• Own OSD platform operations WinPE environments, MDT integration, driver library management, and image currency.
• Architect golden image build pipelines, compliance validation, and automated post-deployment configuration.
• Define device lifecycle management policies from procurement through decommission for managed global client environments.

Automation Integration

• Architect PowerShell-based automation frameworks for SCCM and Intune operational efficiency and compliance reporting.
• Lead development of Microsoft Graph API integrations for Intune bulk operations, automated policy enforcement, and reporting.
• Design SCCM SQL/Power BI reporting solutions for delivery management and client-level visibility into endpoint health and patch posture.
• Oversee integration between EPM platforms and security tooling (Qualys, Defender for Endpoint) for holistic endpoint health management.

Client Engagement Delivery Governance

• Serve as primary technical point of contact for assigned EPM accounts leading governance calls, delivery reviews, and escalation resolution from India.
• Drive SLA attainment, delivery quality, and continuous improvement across managed global endpoint accounts.
• Contribute to SOW development, effort estimation, and technical proposal documentation for new and expanding EPM engagements.
• Mentor and develop Grade 79 engineers through technical coaching, design reviews, and structured capability building.
• Collaborate with NTT DATA India practice leadership and onshore counterparts on EPM service development and client strategies.

Required Skills

• Microsoft SCCM/ConfigMgr site architecture, hierarchy design, OSD, patch management, reporting (expert)
• Microsoft Intune full MDM/MAM lifecycle, co-management, Autopilot, WUfB, Conditional Access (expert)
• Windows 10/11 enterprise deployment task sequences, MDT, WinPE, driver management, ZTP Autopilot
• Azure AD / Entra ID identity-driven EPM, Conditional Access, MFA, device trust, RBAC
• PowerShell advanced automation SCCM SDK, Graph API, reporting pipelines, operational tooling
• SQL Server + Power BI SCCM database reporting, compliance dashboards, management-level visualizations
• Vulnerability management Qualys/Tenable integration with patch management lifecycle
• Client-facing delivery governance from India SLA management, delivery reviews, escalation ownership

Preferred Qualifications

• Microsoft Certified: Endpoint Administrator (MD-102) required
• Microsoft Certified: Azure Solutions Architect or Security Engineer certifications
• Experience with Microsoft Endpoint Analytics and Intune Advanced Analytics
• Prior India-based delivery leadership for Fortune 500 global accounts (10,000+ endpoints)
• Familiarity with ISO 27001, India IT Act compliance, and global data residency considerations in EPM

Minimum Education

Bachelor's degree (B.E./B.Tech/MCA/B.Sc. CS or IT) from a recognised Indian university. Equivalent enterprise experience and advanced Microsoft certifications will be considered