Systems Engineering Manager (Production)

• We are currently seeking a Manager, Systems Engineering, Production to join our growing Engineering Team
• At Clio we strive to be both human and high performing. For our Manager of Systems Engineering, this means someone who can collaborate across the engineering organization to empower product development with the right systems and services to unlock their velocity, foster discussions about core efficiency or performance problems in our applications, and ultimately put their hands on the keyboard to “lead from the front” and help diagnose and solve problems in production
• Defining the vision, and supporting your team in designing and implementing the architecture to power new global capabilities for Clio’s customers
• Authoring, reviewing, and shipping infrastructure-as-code in Clio’s cloud environments
• Enabling product teams to self-serve issues and reduce the time-to-resolve for production issues by smoothing friction points through automation and creating observability tooling
• Directly supervise, mentor, and collaborate with your individual contributors, and build cross-functional relationships across the engineering organization
• Partner with Clio’s product development teams to support them in ensuring all of Clio’s products meet a high bar for security, performance, reliability, availability and change velocity
• Work closely with the recruiting/people team to actively recruit and hire top talent to support Clio’s ambitious growth plans for our infrastructure and development teams

Benefits

• Specialized learning and development programs and access to an in-house performance coach
• Equitable compensation for your contributions, regardless of gender, race, or any other identifying factor
• Access to pay transparency on all of our global roles
• Company equity for applicable employees
• RRSP-matching in Canada, 401k in the US, and pension plans in Ireland
• Hybrid model – striking the right balance between the benefits of in person connectivity that in office brings, and the flexibility of remote
• Flexible paid time off (4-week minimum with opportunities for personalization based on individual needs and achievements)
• Parental leave options for birthing and non-birthing parents
• A $500 contribution to your child’s RESP
• Various health, dental, and vision benefits for you and your family, including an Employee and Family Assistance Program
• Virtual and In-person Wellness Programs to support mental and physical health
• Paid time for volunteering through our Clio Gives program
• $2000 annual counseling benefit for CAD Clions- Diverse base of knowledge that allows you to help your team solve complex technical problems
• Demonstrated success in people leadership in systems engineering, particularly in large-scale SaaS products
• You believe in providing honest, actionable feedback to your team, and encourage your team to reciprocate
• Growth mindset when it comes to process improvement and new technologies, especially AI
• Demonstrated ability to hire the best and brightest engineers in a fast-paced job market - and to coach, develop, and retain engineering talent; You are equally energized by both your own technical work as well as contributing to the career growth of your team
• You devise roadmaps to guide your team, but aren’t beholden to them — you easily adapt to a constantly changing world
• Competency in at least one software development language
• You have strong opinions that are weakly held, and foster that same attitude in others
• The ability to describe successful projects you worked on, as well as a collection of lessons learned from failed projects
• Deep experience designing, deploying, and operating AWS infrastructure and managed services (like RDS, EKS, Lambda) at scale
• Prior experience working with software teams building and shipping applications to the Cloud
• Experience with Kubernetes (EKS) on AWS in production environments
• Hands on experience with FinOps in the cloud infrastructure space