Systems Engineering SENIOR SPECIALIST - MDM

Job Summary

We are currently seeking a Senior Systems Engineering Specialist - MDM Endpoint (Grade 9) to join our team in Noida.

Experience: 9-12 years of experience in Endpoint Management and Mobile Device Management services.

Role Overview: This role leads advanced operational support and delivery for MDM and Endpoint services, acting as an L3 escalation point and supporting migrations and transitions.

Responsibilities

• MDM Endpoint Management: Support Mobile Device Management (MDM) and Endpoint services using Microsoft Intune and other UEM tools.
• Manage and support devices across iOS, Android, Windows, and macOS platforms.
• Support MEM, MAM, MCM policies, device enrollment, compliance, and security configurations.
• Operations Support: Provide L1/L2/L3 support based on role scope for endpoint and mobility services.
• Troubleshoot device, application, and policy-related issues.
• Follow ITIL-based incident, problem, and change management processes.
• Implementation Projects: Support endpoint deployments, upgrades, and onboarding activities.
• Execute tasks related to Windows 10/11 upgrades, Autopilot, and device lifecycle management.
• Assist with automation, documentation, and reporting activities.
• Collaboration Documentation: Work closely with team members and cross-functional teams.
• Maintain accurate documentation, SOPs, and knowledge articles.
• Provide regular updates and communicate effectively with stakeholders.

Required Skills

• Microsoft Intune / Endpoint Manager
• Airwatch
• Windows 10/11, iOS, Android, macOS
• Basic PowerShell scripting
• Understanding of ITIL processes
• Strong communication skills