Systems Engineering Specialist - Endpoint Management-MDM Analyst

We are currently seeking a Systems Engineering Specialist - Endpoint Management-MDM Analyst to join our team in Bangalore, KarnAtaka (IN-KA), India (IN).

Role Overview

This role provides advanced operational support and implementation capability for MDM and Endpoint environments, with responsibility for L2/L3 support and project execution.

Key Responsibilities

• MDM Endpoint Management
  • Support Mobile Device Management (MDM) and Endpoint services using Microsoft Intune and other UEM tools.
  • Manage and support devices across iOS, Android, Windows, and macOS platforms.
  • Support MEM, MAM, MCM policies, device enrollment, compliance, and security configurations.
• Operations Support
  • Provide L1/L2/L3 support based on role scope for endpoint and mobility services.
  • Troubleshoot device, application, and policy-related issues.
  • Follow ITIL-based incident, problem, and change management processes.
• Implementation Projects
  • Support endpoint deployments, upgrades, and onboarding activities.
  • Execute tasks related to Windows 10/11 upgrades, Autopilot, and device lifecycle management.
  • Assist with automation, documentation, and reporting activities.
• Collaboration Documentation
  • Work closely with team members and cross-functional teams.
  • Maintain accurate documentation, SOPs, and knowledge articles.
  • Provide regular updates and communicate effectively with stakeholders.

Required Skills

• Microsoft Intune / Endpoint Manager
• Airwatch
• Windows 10/11
• iOS
• Android
• macOS
• Basic PowerShell scripting
• Understanding of ITIL processes
• Strong communication skills