Systems Engineering SPECIALIST - MDM

Job Summary

We are currently seeking a Systems Engineering Specialist - MDM to join our team in Bangalore, Karnataka, India. This is a senior advisory role responsible for defining, governing, and stabilizing large-scale Mobile Device Management (MDM) and Endpoint Management services. The role combines deep technical authority with consulting, transition leadership, and operational oversight across enterprise customers.

Responsibilities

• MDM / UEM Engineering Operations - Design, implement, and support enterprise MDM/UEM platforms including Microsoft Intune and VMware Workspace ONE.
• Manage large-scale device estates across iOS, Android, Windows, and macOS platforms.
• Provide expert support for MEM, MAM, MCM, compliance policies, and conditional access.
• Lead complex MDM migrations (e.g., Workspace ONE to Microsoft Intune) and post-migration stabilization.
• Act as L3/L4 escalation point for critical MDM incidents and perform root cause analysis.
• Define MDM architecture standards, security baselines, and governance models.
• 24/7 support for any server downtime, able to handle requests and incidents arising from SCCM infrastructure, Microsoft Azure concepts and co-management or Autopilot using Intune.
• Advance level of knowledge about Intune/SCCM infrastructure, primary site servers, secondary site servers and distribution points, co-management and Cloud Management Gateway.
• Expert knowledge of current software: Microsoft Endpoint Manager (Config Manager, Intune).
• Interfaces with customer and account-based teams on projects.
• Performs complex troubleshooting activities and acts as a mentor for team providing technical insights, developing product knowledge and best practices.
• Provides 3rd-level technical support in resolving internal and customer technical issues.
• Responsible for providing configuration management services to Account Focused/leveraged accounts.
• Should have a deep knowledge in Inventory Management, Software distribution, Patch Management, using Configuration Manager and Intune.
• Knowledge in Infrastructure Management using SCCM and co-management.
• Very sound knowledge on various Imaging engines and Windows 10 imaging technology.
• Able to develop custom deployment scripts; VBS, batch, PowerShell.
• Understanding on Package server, Task server, server concepts.
• Strong in troubleshooting Windows server/client and Networking issues, server side as well as client-side issue.
• Resilient in troubleshooting able to create custom scripts for gathering the inventory from clients.
• Knowledge of SCCM Client management Suite all Levels.
• Should be able generate custom reports using SQL queries.
• Should be able to handle Sev 1 / 2 scenarios. Single point of escalation to all technical issues.
• Monitor and maintain high compliance rates for software distribution, workstation patching, and SCCM client health.
• Conduct regular SCCM cleanup activities and generate custom reports using SCCM reporting tools.
• Upgrade the SCCM infrastructure to ensure optimal performance and security.
• Configure Boundaries, Boundary Groups, Discovery Methods, and compliance baselines.