Systems Integration Analyst

Job Summary

We are currently seeking a Systems Integration Analyst to join our team in Hyderabad, Telangana, India.

Responsibilities

• Provide L1, L2 and L3 support for software applications.
• Troubleshoot and resolve application-related issues for end-users.
• Collaborate with developers, IT teams, and external vendors to address issues and implement fixes.
• Escalate unresolved issues to higher-level support or specialized teams.
• Monitor scheduled Jobs and ensure their successful completion.
• Perform routine maintenance tasks, including system updates, backups, and configuration changes.
• Assist with system upgrades, patches, and migrations to ensure continuity of service.
• Log, track, and manage incidents and service requests via ticketing systems.
• Follow established procedures for incident escalation and resolution.
• Participate in root cause analysis and problem management efforts.
• Document changes, fixes, and enhancements in a knowledge base for future reference.
• Maintain and update application documentation, including configuration settings and user guides.
• Create and present reports on system performance, issues, and resolution times.
• Work with cross-functional teams (IT, development, business users) to gather requirements and improve applications.
• Participate in system testing and quality assurance activities.
• Assist in the development and implementation of new application modules or features.

Key Skills and Qualifications

• 3+ Years of experience in Informatica B2B (DX, DT)
• 3+ Years of experience in Informatica Power Center and IICS
• 3+ Years of experience with databases (MS-SQL server),
• Experience with application monitoring tools.
• Experience in Informatica Cloud Data Governance Catalog is preferred
• Analytical Skills: Ability to diagnose and solve complex technical problems.
• Communication: Strong verbal and written communication skills, able to explain technical concepts to non-technical users.
• Customer Service: Ability to provide excellent customer service under pressure and manage competing priorities.
• Knowledge of ITIL processes (incident, problem, and change management).