Systems Integration Senior Analyst

Role Overview

• We are seeking a skilled and experienced Citrix Administrator responsible for the installation, configuration, maintenance, and troubleshooting of Citrix environments. The role requires strong expertise in Citrix XenApp/XenDesktop environments, Windows Server infrastructure, and associated technologies to ensure optimal performance, availability, and security of virtualized application and desktop services.
• The ideal candidate will bring strong analytical and problem-solving capabilities, along with hands-on experience in managing enterprise-scale Citrix deployments.

Key Responsibilities 2.1 Citrix Environment Management

• Administer and support Citrix XenApp (versions 7.0 and 7.18) and Citrix MCS (Machine Creation Services) environments.
• Manage and maintain Citrix StoreFront, Delivery Controllers, and Director.
• Oversee application publishing and user access configurations.
• Monitor Citrix infrastructure for performance, availability, and capacity.

2.2 Infrastructure & System Support

• Manage Windows Server environments (2008, 2012, 2016, 2019).
• Support Active Directory, including Group Policy configuration and implementation.
• Maintain and troubleshoot Microsoft App-V environments.
• Administer Citrix Netscaler Gateway for secure remote access.

2.3 Performance & Monitoring

• Monitor system performance and implement optimization strategies.
• Analyze system logs and proactively identify anomalies or recurring issues.
• Manage load evaluators, performance tuning, and resource allocation.

2.4 Incident & Problem Management

• Troubleshoot complex issues related to:
  • Citrix XenApp/XenDesktop
  • Netscaler Gateway
  • App-V and application delivery
• Investigate root causes and implement long-term fixes.

2.5 Security & Access Management

• Ensure secure configuration of Citrix environments.
• Manage ICA/RDP protocols and user session security.
• Support licensing and compliance for Citrix and Terminal Servers.

2.6 Automation & Tools

• Utilize Citrix commands and administrative tools for system management.
• Develop or use scripts for automation and operational efficiency (where applicable).
• Work with Windows Resource Kit tools and SQL Server for reporting and troubleshooting.