Systems Officer

About BMD At BMD, we’re powering futures and creating enduring legacies through a commitment to collaboration. Our values of Family, Driven, Empowered and Collaborative guide how we operate every day. We are a leading integrated engineering, construction and urban development business with a growing international presence in the UK, Philippines and across Australia.

For over 46 years, we’ve delivered complex infrastructure solutions that connect and transform communities. Join us to make a lasting impact and be part of a values-driven organisation that prioritises growth, learning and collaboration.

About The Role We are seeking a Systems Officer to join our team, supporting our Western Australia operations. In this hands-on role, you will provide end-user support, systems administration, training and technology deployment across our offices and project sites, helping our people get the most from the systems and tools that support our business.

This hands-on role combines customer service, technology support and stakeholder engagement, ensuring our people have the tools, systems and knowledge they need to work effectively. With regular travel to project sites, you'll have the opportunity to work closely with operational teams, support new technology initiatives and contribute to continuous improvement across our business systems.

Key Responsibilities

• Provide first-line support for business systems and technology platforms used across operational and project teams.
• Manage and coordinate regional IT helpdesk requests through Topdesk, including ticket triage, investigation, escalation and resolution.
• Deliver systems training and user support across platforms including myJob, SharePoint, Civilpro, HammerTech and other business applications.
• Support employee onboarding, inductions and systems orientation programs.
• Assist with the deployment, maintenance and troubleshooting of IT equipment including computers, tablets, phones, printers and network devices.
• Conduct regular site visits to support project teams with technical assistance, equipment setup and user training.
• Maintain asset registers, system records and knowledge resources to support efficient service delivery.
• Assist with user acceptance testing (UAT) and the rollout of new technologies, applications and business system enhancements.
• Gather feedback and provide insights to support continuous improvement of systems, processes and user experience.
• Champion the adoption and effective utilisation of business systems and change initiatives across the region.
• Participate in daily stand-ups, team meetings and planned operational activities.

About You You are a proactive and adaptable professional with experience supporting business systems and end users. You communicate effectively, build strong stakeholder relationships and are committed to delivering high-quality customer service.

To Be Successful, You Will Bring

• Experience in an IT support, systems administration or end-user support role.
• Strong interpersonal and communication skills, with the ability to explain technical concepts in a clear and practical manner.
• A proactive and organised approach with strong attention to detail.
• The ability to manage competing priorities and work independently across multiple locations.
• Confidence using and supporting a variety of business applications and technology platforms.
• A commitment to delivering high-quality customer service and solutions-focused support.
• Willingness to travel throughout the region and occasionally interstate to support project and office teams.

Travel is an essential requirement of this role, with regular travel to project sites within the state.

Diversity and Inclusion We recognise that we are strengthened by diversity, and we embrace differences as an equal opportunity employer providing a flexible and inclusive workplace.

So, join our team, be yourself and help us power futures and create legacies. We’re a purpose and values-led business guided by our values of family, empowered, collaborative and driven. For further details on what makes BMD unique, head to https://www.bmdgroup.global/careers

Due to the high volume of applications and enquiries, we are only able to respond to shortlisted candidates.