Systems Operations Analyst II

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

Role location: Full onsite - BGC (Client Site) or EcoPlaza Makati (FIS Office)

Schedule: Shifting/Rotating

About the role
As a Systems Operations Analyst, your skills will keep our industry-changing technology platforms humming smoothly. While building your skills and your career, you’ll support client-facing systems and applications while driving issue resolution and proactively investigating errors. 

What you will be doing:

• Serve as Level 1 Support. Coordinate to support or product owner regarding the troubleshooting, maintenance and other related concerns
• Manage hardware and software in 24x7 processing environment to ensure peak performance at full capacity
• Recognizing abnormal processing conditions and responding appropriately to resolve errors in a timely manner
• Prepare checklist and statistical summaries for daily activities and weekly/month end reports
• Identify abnormal processing conditions and makes appropriate response decisions
• Proactively maintains contact with clients and serves as client advocate to internal organizations
• Other related duties assigned as needed

What you will need:

• Knowledge of financial services industry and mainframe and/or open systems operating systems
• Ability to use production control tools and resources to analyze and respond to all system processing errors
• Basic knowledge using unix/linux commands.
• Knowledge of management reporting, operational procedures and management information systems
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
• Perform Batch/Reports processing
• Able to work in shifting and/or graveyard schedule

Nice to Have

• ITIL Certified

What we offer you :

At FIS, you can learn, grow and make an impact in your career. Our benefits include:

• Flexible and creative work environment
• Diverse and collaborative atmosphere
• Professional and personal development resources
• Opportunities to volunteer and support charities
• Competitive salary and benefits