Systems Operations Engineer - L2 Support, UNIX, ITIL

Job Summary

Wells Fargo is seeking a Systems Operations Engineer.

Responsibilities

• Participate in complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services
• Identify opportunity for process improvements within technical support strategies and plans
• Review and analyze technical queries to extract data, create standard databases, or perform limited programming to fine tune systems supporting low to medium risk technical deliverables
• Present recommendations for resolving complex technical queries
• Exercise some independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards
• Work as an internal consultant regarding use of tools and processes
• Provide information related to supported system area to functional colleagues, internal partners and stakeholders, including internal customers

Required Qualifications

• 2+ years of Systems Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications

• 2+ years of application support experience in support role.
• Banking domain knowledge would be added advantage
• Expert in Unix/Windows operating system,
• Strong experience in automation using any of scripting (shell/Perl/Python).
• Strong knowledge of any Relational database (Oracle/My Sql) SQL queries
• Flexible working in shifts (APAC UK ) on rotational basis
• Expertise in ITIL processes (Change, Incident and Problem Management) for Application Support
• Knowledge of any monitoring tools like ITRS Geneos, AppDynamics, Splunk
• Experience in supporting Apache or WebLogic Server or any similar Application servers.
• Knowledge of IBM MQ Series, Tomcat
• Experience in job scheduling tools like Autosys, Control M, IBM Workload scheduler
• Experience in identifying critical issues and troubleshooting.
• Responds to operation monitoring events in test and production environments
• Effective interpersonal, oral, and written communication skills.
• Take the lead for the issues and drive them to closure.