Systems Projects Admin Officer

Just Careers Training Pty Ltd, trading as Licences 4 Work, is a leading Registered Training Organisation delivering nationally recognised training across Australia.

We are seeking a highly organised and proactive Systems Projects Admin Officer to provide administrative, systems and project support across a range of business functions.

This is a varied role that will support online students, internal systems, reporting, project delivery and day-to-day operational requirements. The position will work across multiple teams and act as an important link between customers, internal stakeholders and business systems.

About the Role

The Systems Projects Admin Officer will provide practical support to help ensure projects, systems and administrative workflows operate efficiently.

The role will involve student communication, maintaining system records, preparing reports, managing templates, coordinating project actions and supporting teams with general administrative and systems-related tasks.

This position would suit someone who is confident with technology and data, highly organised and comfortable managing multiple priorities in a fast-paced environment.

Key Responsibilities

• Provide phone and email support to students undertaking online training.
• Manage student communications, follow-up activities and standard correspondence.
• Maintain accurate and up-to-date records across internal systems and platforms.
• Assist with system administration, including template creation, data updates and record maintenance.
• Support data cleansing, validation and quality assurance activities.
• Provide administrative support across internal projects and operational initiatives.
• Assist with project scheduling, documentation, action tracking and stakeholder communication.
• Prepare and maintain Excel reports, spreadsheets and supporting business data.
• Assist with dashboards, reporting and business intelligence activities.
• Support systems, marketing, IT and other business projects as required.
• Monitor outstanding actions and assist in keeping project deliverables on track.
• Provide general administrative and operational support to help resolve issues and maintain workflow efficiency.

About You

• Strong customer service and communication skills across phone, email and written correspondence.
• Proficiency in Microsoft Excel, including formulas, pivot tables and data cleansing.
• Good general IT literacy and confidence learning new systems and platforms.
• Strong organisational and time management skills.
• High attention to detail and accuracy.
• Ability to manage multiple priorities and meet deadlines.
• Previous experience in administration, project support, systems support or a similar environment.
• Ability to work independently and take ownership of assigned tasks.
• Confidence identifying and escalating issues when required.
• A proactive and solutions-focused approach.
• Flexibility and willingness to support different areas of the business as priorities change.

Desirable

• Power BI or other business intelligence tools.
• Data cleansing, validation and quality assurance.
• CRM, student management or ticketing systems.
• Template creation and process documentation.
• Project management tools and workflows.
• Systems implementation or process improvement projects.
• RTO, education or training sector experience.

Key Skills & Attributes

• Strong organisational and time management skills, with the ability to manage multiple priorities.
• High attention to detail with a strong focus on accuracy and data quality.
• Strong written and verbal communication skills, including professional customer service.
• Good systems and IT capability, including proficiency in Microsoft Excel and confidence learning new platforms.
• Proactive, adaptable and solutions-focused, with the ability to work independently and support projects through to completion.