Systems Support Analyst 5696

Senior Operations Support Analyst

Join Our Client's Team and Help Keep the Business Running Smoothly

Are you the person everyone turns to when systems break, data doesn’t look right, or a process could work better? Do you enjoy digging into technical challenges while also partnering with teams to improve operations? If so, we want to meet you.

Our client is looking for a Senior Operations Support Analyst who thrives at the intersection of technology, business operations, and problem solving. This is a highly visible role where you'll have the opportunity to make a direct impact across the organization by supporting critical business systems, improving processes, and helping users succeed.

What You'll Be Doing

This role offers the best of both worlds:

50% Operations & Business Process Support

• Partner with teams across the organization to coordinate operational initiatives and system improvements
• Review and improve SOPs, workflows, and training documentation
• Help drive testing efforts for system enhancements and upgrades
• Create and maintain training materials and onboarding content
• Generate reports and analyze data using SQL and business reporting tools
• Support critical operational processes, data integrity reviews, project setup, and business requests
• Work directly with stakeholders to solve problems and improve efficiency

50% Application & Technical Support

• Serve as a go-to resource for Tier 1-3 application support
• Troubleshoot complex system, workflow, data, and integration issues
• Manage user access, permissions, and security administration
• Support onboarding, offboarding, and access review processes
• Perform SQL-based data maintenance and corrections
• Assist with system implementations, upgrades, and automation initiatives
• Collaborate with IT teams, vendors, and developers to resolve technical challenges

What We're Looking For

• 5+ years of experience supporting ERP, business applications, or operational systems
• Strong Microsoft SQL Server experience, including writing and troubleshooting complex queries
• Ability to investigate issues independently and drive solutions
• Experience supporting end users and delivering excellent customer service
• Strong communication skills with both technical and non-technical audiences
• Experience with Microsoft 365 (Teams, SharePoint, Excel, Outlook, OneDrive, PowerPoint)
• Detail-oriented, organized, and able to manage multiple priorities

Bonus Points For

• Oracle JD Edwards EnterpriseOne (E1) experience
• RF Smart, Oasys, Reach/HIVE, Timesheets, Litmos, KnowB4, Reports Now, or Smartsheet experience
• Experience supporting manufacturing, distribution, logistics, or large operational environments

Why This Opportunity?

This isn't a help desk role. It's an opportunity to become a strategic partner to the business, influence process improvements, support mission-critical applications, and work alongside leaders who value operational excellence.

If you love solving problems, improving systems, and making a meaningful impact across an organization, we'd love to hear from you.

Apply today or reach out directly to learn more.