Systems Support Analyst (CG)

About BDO

BDO Unibank, Inc. is the Philippines’ leading full‑service bank, offering a wide range of financial and digital banking services. Guided by our brand promise “We Find Ways,” we are committed to delivering easy, reliable, and customer‑focused services. Build your career with a trusted industry leader.

Job Summary

Primarily responsible for the execution and documentation of user acceptance testing (UAT) of automated accounting processes and system-generated accounting entries and reports of core and auxiliary systems. Assist the Systems Support Officer/Section Head in the design and evaluation, user training and post-production implementation review of new/enhanced systems and reports for credit card accounting.

Key Responsibilities

• Attend systems training, UAT kick-off meeting initiated by CBG-Systems Department or business owner to gather information and prepare for the UAT project

• Review the test plan of the UAT project and provide necessary feedback to System Support Officer/Section Head and CBG-Systems Department to align Credit Card Accounting Department (CCAD) test functions with business unit test functions

• Prepare test condition and test script to ensure that required test scenarios were covered based on the test plan and the department’s business requirements, as applicable

• Perform testing of the assigned UAT project based on the approved test script to ensure that expected test results were achieved based on the requirements/specifications and identified defects are detected and fixed

• Monitor and follow-up, within the set time frame, the UAT issues referred to CBG-Systems Department

• Handle fulfilment of the following to ensure timely and appropriate feedback or action is made

• Prepare/revise template and working paper to facilitate analysis and review of test data

• Prepare and collate training and information materials to guide, support and assist users in utilizing functions and reports available in the system

• Perform post-implementation review of implemented system, report or enhancement

• Provide initial analysis of system issues in production as reported by users

• Maintain a systematic filing and inventory

• Perform other related functions that may be assigned from time to time

Qualifications

• Graduate of BS Accountancy, Accounting Technology, Management Accounting, Financial Management and Accounting; experience not required

• Must possess good communications skills, computer literate and can work with minimum supervision

• Willing to work onsite in Makati