Systems Support Analyst

Job Description Summary

As a Systems Support Analyst, you will be responsible for daily operational work, such as reviewing and resolving tickets involving database and/or integration tasks. Your primary focus will be to support and enhance our data management and application ecosystem, collaborating with cross-functional teams to troubleshoot issues, and maintain data integrity.

Essential Duties:

• SQL server and Postgres administration.

• Plan and apply Microsoft SQL server security patches as needed.

• Troubleshooting and issue resolution: identify and resolve application, and database related issues promptly to minimize downtime and maintain a high level of system availability.

• Provide support for emergency and urgent requests during business hours as well as non-business hours.

• Daily operational tasks including but not limited to creating users and assigning appropriate roles and permissions, execute SQL queries, compiling scripts, monitoring, and researching security tickets.

• Serve as Level II triage point for escalated tickets/calls; validate scope and severity, perform initial troubleshooting and application support as applicable, document findings, and escalate only when necessary to other IT groups while meeting defined response time expectations.

• Documentation and reporting: Maintain comprehensive documentation of application processes, job schedules, and issues.

• Collaboration and communication: Collaborate with IT team members, business application owners, and external partners to facilitate smooth integration of various systems and data sources.

• Software and DB maintenance: Research, installation, configure, and test software & database including database modifications, security modifications, overseeing testing through implementation.

 

Other Duties:

• Training and knowledge sharing: Participate in training sessions and knowledge-sharing activities with team members and end-users across the organization.
• Cross-functional support: Provide support to other IT and business teams on integration related matters and assist in resolving integration challenges across various projects.

Minimum Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• A minimum of 1-3 years of experience managing databases such as SQL Server and/or Postgres, and supporting applications in an enterprise environment.

• Strong knowledge of support tools such as SSMS, pgAdmin etc.

• Excellent communication and collaboration skills to work effectively with cross functional teams.

• Familiarity with security principles and best practices related to databases.

• Ability to work independently, prioritize tasks, and meet project deadlines.

Preferred Qualifications:

• Working knowledge of applications such as Workday, PowerFAIDS etc.
• Understanding of enterprise application architectures and database technologies and SQL for data retrieval and manipulation.

Work Environment:

• Typical office setting with extensive sitting and computer work
• Ability to travel around campus for meetings and other work-related events

Pay Transparency

At Bentley we offer a “total rewards” package designed to attract, motivate, retain, and reward our employees. This includes competitive compensation, robust benefits, career development and opportunities, generous paid time off, workplace flexibility and a positive, engaging employee experience. In alignment with the Massachusetts Pay Transparency Act and our commitment to equity and transparency, we’re sharing the salary grade range for this role. The grade range is based on market data and the scope of responsibilities. Final pay will depend on your experience, education, and other relevant qualifications.

Salary Grade Range:

$60,225 - $96,687 per year

If you have questions about the salary grade range or need additional information, please contact us at [email protected]

Bentley University requires references checks and may conduct other pre-employment screening.

DIVERSITY STATEMENT

Bentley University strives to create a campus community that welcomes the exchange of ideas, and fosters a culture that values differences and views them as a strength in our community.

Bentley University is an Equal Opportunity Employer, building strength through diversity. The University is committed to building a community of talented students, faculty and staff who reflect the diversity of global business. We strongly encourage applications from persons from underrepresented groups, individuals with disabilities, covered veterans and those with diverse experiences and backgrounds.