Systems Support & Eligibility Manager (IT Manager 1)

Office of Information Services The Office of Information Services (OIS) works to support the business functions and the delivery of health, human, and employment services through the application of information technology. OIS supports the delivery of programs to millions of recipients through the development and round-the-clock operation of automated information systems. Due to the number of end-users and technologies supported, OIS is one of the largest and most complex IT organizations within Ohio state government. Learn more about the Office by visiting the ODJFS OIS webpage.

What You Will Do The Systems Support & Eligibility Manager serves as a key leader within the Office of Information Services (OIS), guiding development teams, shaping modernization strategies, and supporting mission‑critical applications that directly impact service delivery to Ohioans. This role is ideal for an experienced application development leader who excels in mentoring technical professionals, designing scalable solutions, and bridging legacy mainframe knowledge with modern cloud technologies.

OIS is a dynamic, forward‑thinking IT organization dedicated to transforming enterprise systems and optimizing solutions for statewide services. The environment is collaborative and growth‑focused, offering opportunities to innovate, influence architecture decisions, and strengthen technical practices across the organization.

In this role, you will lead the team responsible for maintaining and modernizing the Support Enforcement Tracking System Refactored (SETS‑R). SETS‑R originated as a mainframe solution built on COBOL, IMS, and JCL, and has since been converted into a cloud‑hosted C#/.NET and SQL solution. Under your leadership, the team will continue supporting daily operations while driving the transformation of SETS‑R into a modern, containerized application aligned with best practices in Azure.

You will oversee development efforts, guide technical direction, manage staff performance, and collaborate with partners across ODJFS to ensure solutions are secure, scalable, and aligned with business needs. This position blends operational leadership with strategic influence, offering the opportunity to modernize a high‑impact system while strengthening team capabilities.

Duties Include But Are Not Limited To

• Leading and overseeing the SETS‑R development team, ensuring high‑quality design, development, and implementation of enterprise applications.
• Driving modernization efforts using C#, .NET, MS SQL, and Azure, applying best practices for security, performance, scalability, and cost efficiency.
• Mentoring and developing team members through coaching, collaboration, code reviews, knowledge sharing, and continuous learning initiatives.
• Collaborating with project managers, business relationship managers, and IT leadership to align development work with organizational goals and deliverables.
• Translating business needs into scalable, maintainable technical solutions that support both legacy functionality and future modernization.
• Leading incident response and troubleshooting efforts for complex technical issues in production environments.
• Supervising staff through performance evaluations, training recommendations, career development planning, and ongoing support.
• Ensuring legacy mainframe knowledge is effectively applied to current operations while supporting a transition toward modern cloud‑based architecture.

Schedule: Full-time.

Hours: Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.

Location: This position will be headquartered in an ODJFS Facility in one of the following cities - Columbus, Akron, or Dayton. This determination will take into account the proximity to the applicant's home address.

James A. Rhodes State Officer Tower - 30 E. Broad Street, Columbus, OH 43215.

Akron - 172 S. Broadway Street, Akron, OH 44308.

Dayton - 6680 Poe Avenue, Dayton, OH 45414.

Travel: Occasional travel within the state of Ohio.

PN: 20040946.

Option 1 The candidate, at minimum, must have the following:

• Completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts;
• AND Additional 6 1/2 years (78 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting;
• AND 18 mos. exp. in performing project management functions as defined in series purpose.

Option 2

• 8 1/2 years (102 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting;
• AND 18 months exp. in performing project management functions as defined in series purpose.

Option 3

• 12 mos. exp. as Information Technology Supervisor 3, 64119, or equivalent.

Option 4

• The equivalent of Minimum Class Qualifications For Employment noted above.

Tips For Your Application When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information This position is in the State of Ohio’s E1 Pay Schedule, Pay Range 16. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $48.93 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

Pay Range 16

Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Hourly $48.93

$51.65

$54.49

$57.56

$60.71

$64.18

$66.82

$69.94

Annual $101,774

$107,432

$113,339

$119,725

$126,277

$133,494

$138,986

$145,475

Months of Employment At Hire 6 Months 18 Months 30 Months 42 Months 54 Months 66 Months 78 Months Organization Job & Family Services

Agency Contact Name and Information [email protected]

Unposting Date Ongoing

Primary Location United States of America-OHIO

Classified Indicator Unclassified

Union Exempt from Union

Technical Skills Information Technology, Management, Software development/implementation

Professional Skills Consultation, Critical Thinking, Strategic Thinking, Written Communication

Primary Technology Not Applicable

Agency Overview Who We Are The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

• Cash and Food Assistance
• Employment Services and Workforce Development
• Unemployment Insurance
• Adult Protective Services
• Child Support

Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone’s world!

Guiding Principles

• We will be a leader in customer satisfaction.
• We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
• We get better at what we do every day.