Systems Support & Training Officer

About the Company & Why Apply

Fantastic opportunity to join a leading underground mining contractor with a national and international presence, currently going through a period of significant growth across multiple sites nationally.

• Newly created role - a great opportunity to build valuable systems support and communication experience
• Join a well-established, growing mining services contractor
• Professional development and up-skilling opportunities provided by your employer
• Based in Brisbane, with occasional site travel
• Work across a broad range of people and teams, from site technicians through to senior managers
• Genuine potential to grow with the business as it continues to expand
• Competitive rates aligned with experience

About the Role

This role would suit a technically adept and personable office administrator - someone with solid systems experience and a knack for explaining things clearly, even if you haven't worked in a formal training role before. This is a newly created position supporting the rollout and everyday use of the company's ERP system (Oracle Fusion) across their Australian operations. You'll be the go-to person for maintenance personnel, planners, supervisors and site-based users needing guidance and basic support on the system - from technicians on the floor right through to workshop managers, maintenance managers and supervisors.

Full training on the system itself will be provided - you don't need any prior experience with it, just comfort using an ERP system day-to-day (SAP or similar is fine). You don't need a maintenance or engineering background either - this role is about systems support and clear communication, not technical maintenance knowledge.

The position starts as a contract position but is highly likely to move to permanent relatively quickly for the right person.

Key Responsibilities

• Deliver straightforward, practical system training to site personnel, via Teams and face-to-face
• Create and maintain simple guides, step-by-step instructions and training materials
• Be the first point of contact for day-to-day system questions, resolving or escalating where needed
• Help users navigate work orders, asset records, inventory transactions, requisitions and procurement processes
• Flag recurring issues and work with the wider Maintenance, Supply Chain and IT teams on improvements
• Travel periodically to Australian operations to provide in-person support
• Build good working relationships with site teams and gather feedback to keep improving how training is delivered

About You

Essential

• Experience using any ERP system (SAP, Oracle, or similar) - specific system experience not required, full training provided
• Comfortable explaining things clearly to people with different levels of system experience
• Excellent systems and administrative experience
• Good written communication skills - able to put together simple, clear guides and instructions
• Intermediate Microsoft Office skills

Desirable

• Any experience training, coaching or showing others how to use a system
• Experience with Microsoft Teams and SharePoint

Personal Attributes

• Friendly, patient and approachable
• Organised, with a genuine interest in helping people and improving how things work
• Able to explain things simply, without overcomplicating
• Comfortable talking to people at all levels of the business, from technicians to managers

In the past 5 years we have been extremely humbled to have placed over 16,000 people into meaningful employment. This equates to 21 lives enhanced every day!

Max Dostine | [email protected] | [0409 930 032](tel:0409 930 032) | [02 8116 2260](tel:02 8116 2260)

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