Systems Support Engineer

About the role

We are looking for a skilled and customer-focused Systems Support Engineer to join our technical team. In this role, you will provide frontline and advanced technical support while assisting with the administration, maintenance, and improvement of client IT systems. The ideal candidate has a strong background in IT support, systems administration, networking, and end-user support and is comfortable working independently to troubleshoot and resolve technical issues.

Key responsibilities

• Provide technical support to end users and resolve hardware, software, and system-related issues.
• Manage and maintain user accounts, access, and authentication using Active Directory and related tools.
• Support Windows operating systems, Microsoft applications, PCs, laptops, and mobile devices.
• Perform system administration, including OS installation, upgrades, patching, and security updates.
• Troubleshoot networking issues involving TCP/IP, Wi-Fi, DNS, DHCP, VPNs, and network hardware.
• Assist with firewall, antivirus, endpoint security, and system monitoring.
• Support core IT services, including email, file services, and business applications.
• Monitor and manage IT environments using RMM and PSA tools, including ConnectWise or similar platforms.
• Document technical issues, resolutions, systems, and procedures.
• Manage and prioritize service and project tickets while meeting established SLAs.

About you

• At least 3 years of experience in IT Support, Technical Support, Service Desk, Systems Support, or a similar role.
• Strong experience supporting Windows operating systems and Microsoft applications.
• Working knowledge of Active Directory, TCP/IP, DNS, DHCP, Wi-Fi, VPNs, and networking fundamentals.
• Experience troubleshooting PCs, laptops, mobile devices, hardware, and software.
• Knowledge of Windows Server, endpoint security, patching, and system monitoring.
• Experience with RMM, PSA, or ticketing platforms; ConnectWise experience is an advantage.
• Strong troubleshooting and problem-solving skills with the ability to work independently.
• Experience documenting technical processes and procedures.
• Excellent verbal and written communication skills.