Systems Support Engineer

Job Title: Senior Systems Support Engineer

Location: Pleasanton, CA / Santa Clara, CA

Job Type: Contract

Contract Duration: 12 Months (Possible Extension)

Work Schedule: 5 Days Onsite

Interview Process: Phone Interview followed by In-Person Interview

Job Summary

We are seeking an experienced Senior Systems Support Engineer to provide hardware, software, and networking support for medical and laboratory instruments across multiple sites. The ideal candidate will have hands-on experience supporting laboratory or medical equipment, strong networking fundamentals, and expertise in troubleshooting system and connectivity issues.

Key Responsibilities

• Configure, install, and maintain firewalls, servers, and PC devices.
• Manage IP addresses, network configurations, and shared folders across instruments and servers.
• Troubleshoot network connectivity issues involving VLANs, switches, servers, and connected devices.
• Perform preventive maintenance (PM) on medical and laboratory instruments.
• Support instrument installations, operational qualifications (IOQs), hardware repairs, and component replacements.
• Perform system software upgrades and resolve hardware and software issues.
• Provide onsite and remote technical support to internal teams and external sites.
• Document service activities, repairs, maintenance, and system updates in electronic databases.
• Manage service requests and coordinate support activities through ServiceNow.
• Communicate technical updates and issue resolutions to relevant stakeholders.
• Participate in technical training and collaborate with senior engineers and subject matter experts.
• Follow applicable safety procedures, quality standards, and regulatory compliance requirements.

Required Qualifications

• Associate's or Bachelor's degree in Electrical Engineering, IT Engineering, or a related technical field.
• Minimum 3 years of experience servicing medical or laboratory equipment, with networking fundamentals, or equivalent relevant experience.
• Hands-on experience with hardware troubleshooting, installation, maintenance, and repairs.
• Strong knowledge of networking fundamentals, including IP addressing, VLANs, switches, servers, and folder sharing.
• Experience supporting firewalls, PC devices, and server configurations.
• Strong problem-solving, documentation, and communication skills.
• Familiarity with service management tools such as ServiceNow.

Preferred Qualifications

• Experience supporting medical devices, laboratory instruments, or scientific equipment.
• Knowledge of preventive maintenance, installation, and operational qualification (IOQ) procedures.
• Familiarity with FDA and ISO compliance requirements in regulated environments.