Systems Support Engineer - Level 2

Locations: Victoria and New South Wales - one position in each state
Salary: Up to $95,000-$100,000 + super, depending on experience
Employment: Permanent, full-time

An established IT services provider is seeking two Systems Support Engineers to provide hands-on technical and infrastructure support across major hotel environments, including Sofitel, Novotel and ibis.

This customer-facing role requires strong Level 2 support experience, excellent communication skills and practical knowledge of VMware and Active Directory.

Key responsibilities

• Provide Level 2 technical support across Windows desktop and server environments.
• Administer Active Directory users, groups, permissions and Group Policy.
• Support and maintain VMware virtualised environments.
• Troubleshoot hardware, software, network and infrastructure issues.
• Maintain servers, workstations, switches, firewalls and related equipment.
• Monitor backups, system logs, antivirus protection and security patching.
• Assist with network upgrades, ISP migrations, VLANs and switch configuration.
• Liaise professionally with hotel teams, vendors and service providers.
• Maintain accurate technical documentation, asset registers and support records.
• Follow ITIL, change management and IT governance processes.

Skills and experience

• At least three years' experience in Level 2 IT support, systems administration or infrastructure support.
• Hands-on VMware experience.
• Strong Active Directory and Windows administration skills.
• Experience supporting Windows Server and desktop environments.
• Understanding of TCP/IP, VLANs, switching, routing and firewalls.
• Strong troubleshooting and root-cause analysis skills.
• Fluent verbal and written communication.
• Confidence supporting technical and non-technical stakeholders.
• Ability to work independently and manage multiple priorities.

Experience in hospitality, managed services or another multi-site environment will be highly regarded. Microsoft, VMware, ITIL or CCNA certifications would be beneficial.

Working rights

Applicants must have valid Australian working rights. Graduate visa holders are encouraged to apply, provided they have at least two years remaining on their visa.

If you have strong Level 2 support experience across VMware, Active Directory and Windows infrastructure, we would love to hear from you.