Systems Support Engineer (Onsite)

Systems Support Engineer (Onsite)

Solve complex technical problems. Support mission-critical systems. Make a real impact.

At Octave, we're looking for a proactive and technically curious Systems Support Engineer to join our team supporting a critical operational environment in Wellington.

This is a hands-on role where you'll work directly with users, troubleshoot a wide variety of technical issues, and become a trusted onsite technical expert supporting our Computer Aided Dispatch (CAD) platform and associated systems.

If you enjoy solving problems, learning new technologies, and working across both application support and systems administration, we'd love to hear from you.

This is a hands-on role where you'll work directly with users, troubleshoot a wide variety of technical issues, and become a trusted onsite technical expert supporting our Computer Aided Dispatch (CAD) platform and associated systems.

What You'll Be Doing

• Provide onsite support for mission-critical applications and systems.
• Troubleshoot software, hardware, database, network, and infrastructure issues.
• Support Windows environments, system administration activities, and application operations.
• Analyse application logs, system behaviour, and data to identify and resolve issues.
• Implement system updates, configuration changes, and operational improvements.
• Build strong relationships with end users and customer stakeholders.
• Help maintain system reliability in a 24/7 operational environment.
• Participate in an on-call roster and occasional travel between customer locations.

About You

You may come from a background in:

• Systems Administration
• Application Support
• Technical Support Engineering
• Systems Support
• Infrastructure Support
• Desktop Support (Level 2/3)

We'll be particularly interested if you have:

• Strong troubleshooting and problem-solving skills.
• Experience supporting business-critical applications or systems.
• Windows administration experience, including Active Directory, DNS, and Microsoft technologies.
• Exposure to SQL, scripting, databases, automation, or application support environments.
• The confidence to work independently and manage competing priorities.
• Excellent customer service and communication skills.
• A genuine passion for technology and continuous learning.