Systems Support Officer – NDIS Client Management System

About the role

As our Systems Support Officer, you will be responsible for the day-to-day functional and technical integrity of our NDIS Client Management System. You will work closely with our frontline disability support workers, support coordinators, and management teams to ensure data integrity, streamline digital processes, and solve system errors.

Key responsibilities

• System Administration: Manage user access profiles, perform system configuration updates, and ensure the client management platform aligns seamlessly with NDIS compliance frameworks.
• Technical Helpdesk Support: Provide prompt, day-to-day functional support and troubleshooting for staff navigating the system.
• Data & Reporting: Extract data to create reports for operational workflows, roster scheduling, and executive reviews.
• Process Optimisation: Identify areas where digital workflows can be simplified to reduce administrative burden on support workers.
• Training & Onboarding: Design and lead basic training modules for incoming administrative staff and frontline employees on how to record data and client notes accurately.

About you

• Prior experience supporting or administering a specialized database environment (experience with NDIS client platforms like Lumary, Carelink+, SupportAbility, or similar is highly regarded).
• A baseline understanding of NDIS billing structures, service agreements, and compliance requirements.
• Excellent analytical capabilities with the patience to guide non-technical staff through operational system workflows.
• Exceptional interpersonal communication skills to collaborate productively with internal teams.
• Ability to successfully obtain or hold a valid NDIS Worker Screening Check and Working with Vulnerable People (WWVP) registration.

About us

At Fostering Independence Pty Ltd, we are a registered NDIS provider committed to empowering individuals with disabilities. We deliver critical core supports, community participation, and independent living options across Tasmania. We focus on collaborating closely with participants and their families to build capacity, maximize community connection, and help them live life fully and independently.