Systems Technician - IT

Description

Perform semi-skilled and skilled technical work in the maintenance, installation, repair, and support for servers, PC’s, network infrastructure, peripherals, and communications equipment.

Salary for position is effective October 4, 2026.

Essential Functions

Regular attendance that is punctual and dependable.

Display honest, trustworthy, and ethical behavior when dealing with internal and external customers.

Establish and maintain cooperative working relationships with those contacted in the course of work.

Develop, implement, and maintain IT policy recommendations including computer/network use and procurement of hardware and software.

Ensure compliance of PC software Licensing.

Maintain and troubleshoot wireless networks.

Generate reports for user departments; review input material.

Support City and Utility divisions, including 24/7 operations such as Police, Fire, and 911 Dispatch Center.

Responsible for the setup of all types of technology based devices and adding them to the network with proper operating systems installed.

Maintain a variety of records regarding computer operations including inventory, problem documentation, emails and actions taken.

Program applications and diagnose problems with smartphones/tablets and other communication devices.

Installation and maintenance of local area network hardware and software.

Procurement, installation, and maintenance of personal computers and smartphones/tablets.

Install and update personal computer software.

Assist in training staff on use of personal computers, smartphones/tablets, and software.

Perform related duties as assigned.

Qualifications

Knowledge of:

Variety of software products being used by different departments within the City.

Network-security of hardware and peripheral equipment.

Basic and advanced principles of network, server, and computer technology.

Understanding of virus and malware removal.

Modern office procedures, methods, and technology equipment.

Fundamentals of word processing, spreadsheet, and database software.

Basic principles and practices of electricity and electronics.

Safe work practices.

Ability to:

Work a flexible schedule of evening and day hours as needed.

Diagnose and solve computer hardware and software problems.

Must have a personal vehicle for traveling to various remote locations throughout the workday.

Work overhead (i.e. pulling cable in ceiling panels).

Maintain confidentiality in the performance of duties.

Work independently in the absence of supervision.

Communicate clearly and concisely, both orally and in writing.

Meet schedules, timelines, maintain records and documentation of production output.

Operate servers, computers and peripheral equipment.

Work at high elevations.

Must have use of arms and legs.

Properly wear all safety equipment.

See and read gauges, trouble lights and control panel screens.

Recognize and distinguish colors.

Work in both outdoor and indoor environmental conditions, confined spaces, and with moving mechanical parts, with exposure to heat/cold, fumes, dust, noise, water, oil and grease.

Supplemental Information

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Experience:

Extensive network technology systems and software systems experience with formal specialized training courses and continuing education. Two years of responsible experience in working with network technologies, as well as a variety of associated software and hardware peripherals.

Training:

Equivalent to Associates Degree with major coursework in Computer Science or a related field, supplemented by specialized training with technology, networks and software. Minimum two years of hand on experience with information technology systems.

Working Hours:

Position will work 40 hours per week and be flexible in working some evenings (two maintenance evenings per month) or weekends depending on department needs of 24/7 operation centers (usually in emergency situations only). Normal work hours for Systems Technician is regular business hours of City Hall.

License or Certification:

Employee must possess a valid driver’s license and maintain insurability as determined by the City’s insurance carrier.

Salary:

Position will start at the entry level of the City's salary table. Consideration may be given if experience exceeds entry level qualifications.

Other:

Candidates are subject to a background check.

Rates Effective January 1, 2026 and are**subject to change.

This is a general guide for the purpose of informing all new employees of benefits. Coverage for all benefits, with the exception of the retirement savings plan, is effective the first of the month following one full calendar month of full time employment. Payroll deduction will begin in the month prior to the effective date of coverage. The retirement savings plan is effective on the first day of employment.

HEALTH INSURANCE: Blue Cross/Blue Shield coverage provided to the employee and dependents. There are two options: a Qualified High Deductible Plan with an HSA, or a Traditional PPO plan. I**f your spouse is eligible for coverage on their employer's group health plan, spousal coverage with the City is not available.

The semi-monthly premiums for the High Deductible Plan: ($3400/$5900 deductible)

• Employee only $ 29.78
• Employee 2/4 premium $ 85.22
• Employee and Family $173.97

The semi-monthly premiums for the Traditional PPO Plan: ($1000/$2000 deductible)

• Employee only $121.30
• Employee 2/4 $228.04
• Employee and Family $354.94

DENTAL INSURANCE: Delta Dental coverage provided to employee and dependents. The employee is responsible for a portion of the premium. $5.31 for Single, $10.49 for Emp. 2/4 or $21.78 for Family semi-monthly.

VISION INSURANCE: EyeMed Vision coverage is available to employees and dependents. The employee is responsible for the full premium. Employee only - $7.09; Employee/Spouse - $13.88; Employee/Children - $14.61; Family - $21.48. All rates are monthly payroll deductions.

LIFE INSURANCE: Securian/Ochs Life Insurance coverage provided for employee ($50,000), spouse ($10,000), and dependents ($5,000 each), with premiums paid by the City. Supplemental life insurance available for employee and dependents through payroll deduction.

RETIREMENT PLAN: Mandatory Ameritas Retirement Plan - 6% of gross earnings matched by the City. Effective on date of employment. Four year vesting schedule. Voluntary after-tax contributions up to 10% - not matched by City.

DEFERRED COMP: Five optional Deferred Compensation Plans which allow pre-tax contributions up to $23,500 per year.

LONG-TERM DISABILITY: CIGNA - LTD provided for employee. Pays a portion (60%, maximum of $8500 per month) of employee's salary should he/she becomes disabled.

CAFETERIA/125 PLAN: Optional participation by the employee. Can be used for medical expenses, non-employer sponsored premiums and/or dependent daycare.

VEBA PLAN (HRA): MidAmerica. Health reimbursement plan to be used for post-employment medical expenses. Contributions of $20 per pay period are made by the City.

PAID VACATION: Upon completion of the 6-month introductory period an employee is eligible to take 40 hours of vacation time. The employee will accrue an additional 40 hours in the first 6 months following the introductory period. (96 hours in year 2 – 4; 115 hours in years 5 – 9; 136 hours in years 10 - 14; 160 hours in years 15 - 19; 178 hours in years 20 – 24; and 200 hours in year 25 and thereafter.)

PAID HOLIDAYS: Ten holidays and two personal leave days. If hired after April 1st, personal leave will be available October 1st.

MEDICAL LEAVE: Accrual of 8 hours per month which is cumulative to a maximum of 1,339 hours.