T24 Application Support Unit Manager

Job Summary:

The role is focusing on ensuring smooth operation, maintenance, and optimization of the bank's core banking systems, particularly Temenos T24.

Job Responsibilities:

• Oversee daily operations of the Temenos T24 core banking system and related applications, ensuring high availability and performance.
• Manage the resolution of technical issues and incidents, ensuring minimal disruption to business processes.
• Monitor system performance and implement optimizations to enhance efficiency and reliability.
• Provide second- and third-level support for core banking applications.
• Serve as the escalation point for complex technical issues related to the core banking system.
• Analyze root causes of recurring incidents and implement long-term solutions.
• Maintain detailed incident records and monitor the effectiveness of corrective actions.
• Work with business units to gather and document requirements for system enhancements and new features.
• Coordinate with IT and vendor teams to plan, test, and deploy upgrades, patches, and customizations to the core banking platform.
• Ensure thorough testing and validation of all changes before deployment to production environments.
• Act as the primary point of contact between the IT department and business units for core banking application support.
• Collaborate with stakeholders to understand their needs and ensure the core banking system aligns with business objectives.
• Liaise with vendors, including Temenos, to address critical issues and coordinate support efforts.

Job Qualifications:

• Bachelor’s degree in Business Administration, accounting, Information Technology, Computer Science, or a related field.
• Minimum of 8 years of experience in IT support, with at least 5 years specializing in core banking applications such as Temenos T24 for the Manager.
• Proven experience in managing support teams and handling mission-critical applications.
• Strong expertise in Temenos T24, including its architecture, modules, and integration points.
• Hands-on experience with T24 system upgrades, configurations, and customizations.