T3 Support Associate

🚀 CAPITOLE is hiring a Support T3 Associate!

📍 Barcelona | Hybrid

🌍 English C1

At CAPITOLE , we keep growing, and we are looking for a Support T3 Associate / Support Technical Expert to join an international tech environment.

🔎 What will you be doing?

• Providing initial support to users during HyperCare phases.

• Investigating and resolving complex T3/T4 Product Development support cases .

• Defining and implementing technical workarounds.

• Identifying, documenting and reporting production defects.

• Ensuring effective knowledge transfer for new product lines.

• Collaborating with other Product Development teams.

• Supporting KPI tracking, status reporting and workload management.

• Troubleshooting issues across databases, applications and infrastructure.

💻 What are we looking for?

• Strong SQL skills , ideally with Oracle and/or SQL Server .

• Knowledge of C# / .NET .

• BI experience, ideally with SAP BusinessObjects .

• Experience with IIS and Windows Server .

C1 level of English , as you will work in an international environment.

✨ Nice to have

• Linux knowledge.

• Experience working with KANBAN / Agile teams .

• Knowledge of tools such as Splunk, Dynatrace, Postman or Bruno .

🤝 You’ll fit right in if you are…

Analytical and detail-oriented, comfortable troubleshooting complex technical issues and adapting quickly to changing priorities. You communicate clearly with users and technical teams, enjoy collaborating with others and feel comfortable working in a multicultural, international environment.

💙 Why CAPITOLE?

You’ll join a people-focused technology company where you can continue developing your technical expertise, work on challenging international projects and be part of a collaborative team.

📩 Interested? Apply or send me a message and I’ll be happy to tell you more!

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The employee will be required to comply with all applicable information security policies:

• They will have access to confidential information related to CAPITOLE and the project they are assigned to.

• They must comply with the information security policies and internal policies of both CAPITOLE and the client.

• They will be required to sign a confidentiality agreement (NDA) .