Table Games Floor Supervisor

JOB PURPOSE: To deal table games according to policies and procedures, to supervise and coordinate the activities of other dealers, and to provide quality customer service.

ESSENTIAL FUNCTIONS:

• Deals games such as blackjack, Caribbean stud, let-it-ride, roulette, and craps according to the rules of the game. May be designated according to specialty.
• Supervises games and observes action.
• Supervises dealers.
• Prepares work schedules and assigns work stations.
• Ensures that employees render prompt and courteous service to players.
• Supervises dealer auditions, trains new employees, and conducts performance appraisals.
• Makes recommendations for disciplinary action.
• Maintains surveillance over assigned area to ensure that the code of honesty is observed and to protect the house and guest against any violations of the game.
• Verifies fills, credit slips, opening a closing slips, and markers pertaining to games being supervised.
• Directs and supervises the game of craps.
• Drops all money in drop box, issues chips, inspects dice upon request.
• Observes dealers during payoffs for possible mistakes. Assures that all bills are genuine.
• Resolves customer service complaints and settles matters requiring explanations and interpretation of house rules.
• Other duties as assigned

REQUIRED QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES):

• Must be at least 21 years of age or older

• Ability to supervise others.

• Good verbal and written communication skills.

• Ability to handle a variety of customer requests and personalities.

• Good knowledge of the rules of the games, and ability to spot cheating violations.

• Ability to compute payable odds to pay winning bets.

• Basic math skills.

• Ability to make change.

REQUIRED EDUCATION OR COMBINATION OF EDUCATION AND EXPERIENCE:

• High School Diploma or GED.

• Minimum of (1) year experience in table games being supervised.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:

• Standing-70% /Walking-10% /Sitting-20%; Casino setting.
• Exposure to cigarette smoke and noise.
• Shift work required.
• Required to work weekends and holidays.

DISCLAIMER STATEMENT: This job description lists the major duties and responsibilities required of the employee. An employee to perform tasks other than those listed to meet business needs.