Table Games Supervisor

SUMMARY

TheTableGamesSupervisor isresponsibleforprovidingsuperiorguestservicetoguestswhile**ensuring *the TableGamesdepartmentanditsstaffoperatesinaccordancewithapplicablelaws,regulations,policiesandprocedures* and functions are executed in a prompt, professional and courteous manner. Maintains confidentiality of all privileged information. All duties are to be performed within the guidelines of the organization's policies and *procedures,tribalregulations, andallfederal/state laws, asneeded.*

ESSENTIAL DUTIES & RESPONSIBILITIES

• All TeamMembersmustembraceanddeliverKiowa'sGuestServiceStandardstoeveryGuestoneveryshift, asoutlinedinOrientation, theTeam Member Handbook, SOP's, andanyother relatedtraining.
• Ensure anexceptionallevelof service andsatisfactionisachieved throughout the properties, exceeding**the expectations of external and internal Guests alike in a timely and effective manner.
• Abilitytoassumethepositionofdealerasneeded.
• Enforcepolicyandproceduresforall TableGames.
• *Prioritizetasks,handlemultipleprojects**simultaneously,organize,anddelegateassignments.*
• *AnalyzeGuestplay,cheating,scams,cardcounters,collusion,andunusualorsuspiciousactivity.*
• Must be knowledgeable of local, federal, and state gaming regulations as well as Kiowa Casinos internal controls, policies, and procedures.
• AttendallstaffmeetingsandothermeetingsasassignedbytheDirectorof Table**Games.
• ResolveGuestcomplaintsinapromptandcourteousmanner.
• Ensureall Guestsaresatisfied withtheirexperience attheKiowaCasinosandmakethemfeel**welcome.
• MaintainahighlevelofGuestconfidentiality.
• *Adheretoallregulatory,departmental,andcasinopoliciesandprocedures, Title31andtotheMICS.*
• *Maintainknowledgeofspecialevents,hoursofoperation,andotherpertinent information.*
• *Performadditionaldutiesorprojects,asassigned.*

The list of essential job functions is illustrative of the minimums ONLY and is not a comprehensive listing of all functionsandtasksperformedbypositionsinthisclass.Itdoesnotimplythatallpositionswithintheclassperform* all the duties listed as the maximum expectation, nor does it necessarily list all possible duties that may be *assigned.

JOB DEMANDS

Physical

The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job.

While performing the job duties, the employee is required to maneuver in all areas of casino and related entity locations when necessary. Ability to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the offices and between buildings or properties for the duration of work hours. Frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms, including lift, carry, push, pull, or moveobjects, or boxes, up to 35 pounds. Visual acuity to discern and examine text, graphics, color, and symmetry. Speech to communicate clearly, express ideas and conveyinformation in an understandable manner. Ability to hear for listening comprehension and to understand ideas presented through spoken words and sentences. Manual dexterity to operate office equipment and examine documents, records and files.

*ConferwithHumanResourcesforadditionalinformation,asneeded.*

Mental

Social perceptiveness to assess and understand other's reactions and behavior. Critical thinking to use logic and reasoning, to reach conclusions or optional solutions. Comprehension in assessing, analyzing and processing alpha, numeric and visual data, and the ability to accurately formulate or complete required documents. Mental capacity to monitor sometimes complex situations, to make quick decisions, tolerate stress, and/or conduct tasks under critical deadlines. Ability to concentrate on tasks over a period of time without being distracted.

Work Environment

The characteristics of the work environment described here are representative of those an employee encounters while performing the job functions. Work in, or visit offices, casino operations, assigned outlet, hotel, kitchen,

*meetingspace,conventioncenter,gamingfloor,motorvehicle,variousamenities,and/oradditionalentity locations,orexternalenvironments,asrelatedtobusiness.Environmentincludesexposuretosecond-hand* *smoke,highnoiselevel,brightlights,andsometimesfluctuatingtemperaturesorweatherconditions.Mustbe* able to work irregular or additional hours or shifts, including holidays or weekends, as assigned, in order to meet business needs.

Success in this position will require ongoing knowledge on application of the organization's key performance *indicatorsthatincludebutarenotlimitedtointerpersonal andcommunicationskills,changemanagementand teamwork, customerserviceandsatisfaction,**integrity,anddependability.*

The above statements are intended to describe the general nature and level of work being performed. They should *notbeconstruedasanexhaustivelistofall theessentialduties,responsibilities,andrequirementsofthejob.* Kiowa Casino and its governing authorities reserve the right to substitute, amend, change, modify or discontinue anyorallportionsofthisjob description or**job functions.

STATEMENTOFUNDERSTANDING

I have read and understand what is expected of me in this position and agree to perform these responsibilities and duties to the best of my abilities for the compensation provided. I further agree to immediately inform my *supervisor(s)when/ifmy ability to performis hindered or enhancedinanyway.*

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, and/or ability required.

EDUCATION & EXPERIENCE

• • HighSchooldiplomaorGEDisrequired.
  • Completion of Dealer training plus 2 years' previous dealing experience is preferred with 1 year Table Games Dual Rate or Supervisory experience, or equivalent combination of education and experience.

WorkingknowledgeoftheGamingIndustryandtheregulationsgoverninggamingoperationspreferred.

REQUIREMENTS, SKILLS & ABILITIES

• • Must be at least 21 years of age.
  • Regular and reliable attendance.
  • Must be able to work in a fast-paced environment.
  • Strong verbal communication skills.
  • Ability to work cooperatively with all departments and all team members.
  • Deliver Guest service, interpersonal, and teamwork skills necessary to maintain quality service standards.
  • Ability to maintain a professional appearance and demeanor.
  • Ability to maintain high confidentiality.
  • Ability to independently manage multiple tasks in a professional manner.
  • Ability to work independently with minimal supervision.
  • Ability to prioritize tasks and meet deadlines.
  • Ability to follow directions.
  • Ability to count large sums of money.
  • Ability to process basic mathematical functions.
  • Ability to stand while working for extended periods of time.

SUPERVISORY RESPONSIBILITIES

This position supervises dealers in assigned areas.

LICENSES & CERTIFICATIONS

• • Ability to obtain and maintain Gaming License is required.
  • Key positions require knowledge and application of Title 31 reporting requirements.
  • Must have the ability to pass comprehensive background check and drug test.