Table Games Supervisor

Job purpose

Under the direction of the Table Games Manager, the incumbent is responsible for the daily supervision of the Table Games activities and staff.

Duties and responsibilities

• Exhibit conduct in accordance with all Illinois Gaming Board (IGB) Rules and Regulations, Federal and State laws and regulations, and Company and departmental policies and procedures.
• Consistently deliver positive, courteous, and professional guest service in all interactions with guests, visitors, vendors, and fellow employees.
• Offer the highest possible level of Customer Service resulting in a maximum level of guest enjoyment and return play.
• Responsible for knowing all policies & procedures of the specific table game he/she is supervising.
• Amicably resolve guest related problems in a fast-paced environment.
• Ensure the protection of guest’s rewards and credit lines.
• Monitor and adjust table game limits with respect to gaming volume.
• Responsible for handling guest requests, including information, markers, and comps.
• Ensure accuracy of all monetary transactions.
• Responsible for compliance regulations and Federal CTR regulations.
• Responsible for specific table games scheduling for dealers
• Responsible for maintaining a high level of dealer performance and productivity through positive coaching and recognition.
• Maintain confidentiality of all Golden Nugget proprietary information including business processes, customer lists, marketing plans and any other confidential information
• Create and ensure a fun-filled, entertaining, and exciting environment.
• Display professional conduct, sound judgment, the highest level of professional integrity and a strong work ethic.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Maintain a work environment that is safe, professional, friendly, and conducive to a high level of productivity, performance, and morale.
• Maintain excellent communication skills and interpersonal relations with guests, vendors, visitors, and Golden Nugget staff.
• Display professional conduct, sound judgment, the highest level of professional integrity and a strong work ethic.
• Promote positive public/employee relations at all times.
• Maintain a clean, safe, hazard-free work environment within area of responsibility.
• Safeguard the confidential information of all employees, department, and company records.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Ensure prompt and discrete notification to senior management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations.
• Perform other duties as assigned.

Qualifications

• High School Diploma or equivalent required.
• Ability to obtain a gaming license.
• Five (5) years table game experience strongly preferred.
• Two (2) years in a Table Games Supervisor role is preferred.
• Demonstrated successful performance in a guest service role.
• Must be knowledgeable in all primary casino games and most secondary games.
• Must have solid decision-making, organization, and interpersonal skills.
• Excellent verbal communication skills are required.
• Ability to read and understand all Golden Nugget policies and procedures and an ability to complete standard forms and reports is required.
• The ability to thrive in a fast-paced multi-tasking, hands-on environment.
• Ability to establish and maintain a positive and professional working relationship with all individuals.
• Ability to work flexible schedules, including nights, weekends and holidays is required.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.

Benefits

• Medical (HSA available with High Deductible Health Plans)
• Dental
• Vision
• Life, AD&D (including voluntary options for employee, spouse, and/or children)
• Short-term Disability
• Long-term Disability
• 401k with match