TAC Associate

Role: TAC Associate

Shift: Rotational Shift

Experience 0 to 1 Year

Location: Pune

Mode: Work from Office

Skills: Networking with good communication

Rotation Assignments

Rotation assignments are available in two main areas:

• Service Provider Experience: Build expertise in 4G, 5G, and next-generation Service Provider networks by understanding what happens on the wire/network rather than device configuration.
• Enterprise Vertical: Build expertise in understanding customers' networks and business-critical applications from a packet-level perspective.

Eligibility

• Engineering graduates in Computer Science, Electronics & Communication, or related disciplines with relevant experience; or Diploma holders from recognized institutes in Computer, Electronics & Communication; or Master's in IT/MCA or equivalent; or B.Sc. in IT/Computer Science.
• Sound theoretical and practical knowledge of networking.
• Knowledge of network infrastructure, including routers, switches, and firewalls.
• Candidates with Cisco, Microsoft, Linux/Unix certifications or exposure to Network Management Tools and RDBMS will have an added advantage.

Skills Required & Personality Attributes

• Basic understanding of networking fundamentals, including TCP/IP, DNS, routing, switching, VLANs, and network management protocols such as SNMP. Familiarity with basic network troubleshooting techniques and diagnostic tools is desirable.
• Basic understanding of Linux operating systems and command-line usage.
• Familiarity with enterprise server hardware (Dell, Supermicro) and remote management tools such as IPMI or iDRAC is desirable.
• Basic understanding of cloud platforms such as AWS, Azure, or GCP is an added advantage.
• Excellent written and verbal communication skills, including good listening ability and telephone handling skills.
• Dynamic, energetic, self-motivated, and a strong team player.
• Tech-savvy, proactive, and able to think critically to provide effective solutions.
• Ability to work collaboratively across teams and functions.
• Ability to take initiative and drive results.
• Ability to influence decisions with a sense of urgency and competitive drive.
• The position will be on contract and may be converted to a full-time role based on performance.

Work Schedule

• 8 hours a day and 5 days a week.
• The position may require working in rotational shifts.