Tac Engineer

Role & responsibilities

• Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals.
• Manage & Maintains enterprise Assets
• Serves as company liaison with customer on administrative and technical matters
• Provide technical support and incident management services desk functions
• Reviews, troubleshoots and approves operational quality desktops, Laptop, printers, and associated peripherals (Windows 10, 11 and Mac OS)
• Installs, maintains and optimizes desktop /Laptop configurations at customer sites (Windows, Linux, Ubuntu and Mac OS)
• Diagnoses and resolves product performance problems, Wi-Fi, printers
• Performs maintenance and repair services (basic break fix for printers, desktops, laptops.)
• Instructs customers in the operation and maintenance of basic Windows/Mac OS/Ubuntu
• Serve as site escalation contact and team lead for current technicians

Requirements

• 5+ years of experience in End user computing, AD, DNS, DHCP, IT management tools, latest operating systems, Windows
• Prior team lead experience
• Ability to develop business relationships and communicate effectively with the user community
• Strong troubleshooting skills
• A+ Certification
• Understanding of the fundamentals of network and server/desktop administration, installations, upgrades,techniques, tools, materials, and equipment
• Knowledge of processes and resources required to perform analytical and technical tasks on PC systems
• Maintaining and administering computer networks, including hardware, software applications and configurations.
• LAN, WAN, Support and Wi-Fi Support, VPN configure in client system. Ip assign to Laptop, check the connectivity from host to destination. Crimping, Punching Lan wire and installing port if require.
• Experience in Windows Server environments, including Active Directory, Group Policy, and DNS configurations,ensuring system stability and security.

Qualification:

• BE/BTech/BSc/BCA or equivalent from reputed college

Preferences

• Wintel & Unix Operating Systems & tools
• MCP, MCSE, CNE or Network+ certification
• Knowledge of a variety of Service Industry ticketing/work order generating and tracking systems
• Asset Management experience