Movate Technologies
Tac Support Engineer
Skills
19 days ago
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Important information
Contract type:
Permanent
Location:
Bengaluru, Karnataka, India
Work mode:
Onsite
Published on:
6 October 2026
What they need
• Mandatory Requirements
• Prior contact center experience - EMEA/NAM (handling inbound calls/chats).
• Excellent written and verbal communication skills in English.
• Basic knowledge of VoIP Setup, Basic Networking knowledge, basic experience in Windows and macOS.
• Technical Knowledge Requirements
• Moderate understanding of networking fundamentals, including:
• Packet Switching
• VoIP protocols (H323, SIP, RTP)
• OSI Model
• MAC Addressing and Subnetting
• TCP/IP, DNS
• Networking tools such as Ping/Traceroute, DHCP, Telnet, Basic Routing Concepts
• Good understanding of VoIP technologies, networking, and telecommunications.
• Clear knowledge of how VoIP calls are connected and terminated
• Understanding the role of SIP in VoIP call setup and management
• Additional Competencies
• Basic knowledge of SaaS products.
• Experience conducting screen-sharing sessions to assist customers with setup and troubleshooting.
Familiarity with Salesforce Service Cloud (or similar CRM systems), Knowledge Base systems, and Customer Portals for case management. • Certifications in CCNA/CCNP are an added advantage
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