Talent Acquisition Manager

About the role

Own and drive the Talent Acquisition strategy that supports the company's expansion plans, including new-store openings domestically and market entry across the region. Lead a team of recruiters to deliver fast, high-quality hiring outcomes aligned to business timelines, ensuring every new location or market launches fully staffed and on schedule.

Key responsibilities

• Partner with the Head of People, Operations, and business units to translate the store/market expansion plan into a quarterly workforce plan and hiring roadmap
• Forecast headcount needs ahead of each new-store opening or market launch timeline
• Manage a team of Recruiters/Talent Acquisition Specialists against hiring targets, SLAs, and time-to-fill
• Coach, develop, and evaluate the team, allocating workload across branches/regions as volume shifts
• Own full-cycle recruitment — sourcing, screening, interviewing, offer, and handover into onboarding — for frontline through branch/regional leadership roles
• Run high-volume hiring for frontline/operations positions for each new-store opening
• Manage existing sourcing channels (job boards, recruitment agencies, employee referrals, campus/community hiring) to keep pipelines healthy
• Negotiate and manage recruitment agency/vendor contracts, and control the recruitment budget and cost-per-hire
• Track and report recruitment metrics (time-to-fill, cost-per-hire, offer acceptance rate, pipeline health) weekly/monthly
• Ensure recruitment practices comply with labor law and company policy

About you

• Bachelor's degree or higher in Human Resources, Business Administration, or a related field
• 6-8+ years of Talent Acquisition/Recruitment experience, including at least 2-3 years managing a team
• Hands-on experience with high-volume recruitment or multi-site/new-store opening hiring in Retail or F&B
• Track record leading recruitment through business expansion — new-store rollouts and/or entry into new regional markets
• Strong team management, workforce planning, and ability to deliver against tight, fast-changing timelines
• Skilled in negotiating with vendors/agencies and managing recruitment budgets
• Data-driven mindset with strong ATS/HRIS proficiency
• Strong communication and stakeholder management skills across all levels, in both Thai and English
• Willing and able to travel domestically/regionally as expansion projects require