Talent Development Manager

Key Responsibilities :

• Develop Betterplace’s annual learning and development strategy, calendar, priorities, and budget.
• Design, update, and maintain training modules, facilitator guides, participant materials, assessments, SOP learning materials, and digital learning content.
• Deliver new-employee orientation and ensure every employee receives a consistent introduction to Betterplace’s values, service standards, and ways of working.
• Arrange training rooms, equipment, learning materials, refreshments, transportation, accommodation, external trainers, and other logistical requirements.
• Support departments in developing and delivering their ongoing technical and operational training programs.
• Evaluate learning effectiveness using participant feedback, assessments, observation, manager feedback, performance improvement, and relevant business indicators.
• Support succession planning, talent reviews, individual development plans, career pathways, and internal mobility.

Qualifications:

• Bachelor’s degree in Human Resources, Psychology, Education, Hospitality Management, Business Management, or a related discipline.
• At least 5–7 years of progressive Learning & Development, Training, or Talent Development experience, including at least 2 years leading an L&D function or major company-wide programs.
• Experience within hospitality, property management, hotels, resorts, vacation rentals, retail, or another multi-location service business is strongly preferred.
• Comfortable using Microsoft Office or Google Workspace, presentation and content-design applications, learning-management systems, and training-data dashboards.
• Fluent professional communication in Bahasa Indonesia and English, both written and spoken.
• Willing and able to travel regularly between Betterplace properties and operational locations across Bali.
• Relevant certifications such as Training of Trainers, instructional design, coaching, hospitality training, or talent management are advantageous.