Talent Development Officer

Applications are invited for the position of Talent Development Officer, Grade 3 in the Human Resources Departmentat Sagicor Life Insurance Trinidad & Tobago Limited .

Job Summary Builds the capability of the sales force and, as required, administrative and technical populations across Sagicor Group Caribbean. Partners with sales leadership, advisors, brokers and business units to identify skills gaps and to design, deliver and evaluate learning that improves selling performance, product knowledge, service quality and compliance. The role carries end-to-end responsibility for its programmes – from needs analysis and design through delivery, learning management system administration, training logistics, invoice processing and reporting. While the primary specialism is sales training, the jobholder is expected to provide talent development support across the Caribbean as part of one regional team.

Key Duties And Responsibilities

• Assess the performance needs of learners and identify the best solution or blend of solutions; monitor sales objectives and results and liaise with sales management on programme impact.
• Design, develop and expand programmes and materials for advisors, brokers, sales management, administrative and technical audiences as assigned; ensure alignment to learning objectives and company metrics.
• Deliver engaging classroom and virtual sessions, including onboarding for new hires and transfers, product and systems training, and refresher interventions. Create an environment that supports practice and transfer of learning.
• Maintain in-depth, current knowledge of Sagicor’s product portfolio and of the tools, platforms and technologies used by Advisors; train on these as required.
• Administer the learning management system for assigned programmes – build and upload content, structure curricula, manage enrolments and assessments, track completions, maintain data integrity, generate reports and provide first-line user

support.

• Plan and coordinate the logistics of assigned programmes – scheduling, registration, venue and platform set-up, materials production and distribution, catering and travel arrangements.
• As part of training planning, source quotations, raise requisitions and purchase orders, verify and process vendor and provider invoices for approval.
• Administer evaluation surveys and pre- and post-training assessments; monitor effectiveness, follow up with learners and leaders to confirm application on the job, identify mechanisms to track ROI and escalate observed performance gaps.
• Maintain training records and databases (physical and electronic); coordinate registration for internal and external programmes and industry examinations; compile monthly, quarterly and ad hoc training statistics, reports, calendars and advisories.
• Assist with the coordination, design (where applicable) and launch of mandatory and regulatory training (AML/CFT, data protection, market conduct, product and systems certification) for the assigned population.
• Build strong relationships with sales management, business unit leaders and advisors; observe sales encounters where practicable, collect feedback, monitor performance data and make recommendations; support learning path creation and performance review discussions.
• Deliver programmes, share content and provide cover for colleagues in other territories as required to support one harmonised regional curriculum.
• Keep abreast of sales, industry and talent development trends and best practice; drive own continuous professional development.
• Work independently and with the reporting manager on special, non-recurring and ongoing projects.
• Perform any other related duties as assigned.

Knowledge/Skills Required Education/Experience

• Bachelor’s degree in a related discipline, or a relevant professional training certification with equivalent experience.
• Minimum three (3) years’ experience as a sales trainer, training officer or similar role; or a relevant training certification with five (5) years’ related experience in a sales environment. Financial services experience is an asset.
• Sound knowledge of adult learning principles, modern training techniques, needs assessment and evaluation methodology.
• Practical competence in LMS administration and reporting, e-learning authoring and virtual facilitation platforms; advanced Microsoft Office skills, particularly Word, PowerPoint and Excel.
• Working knowledge of Sagicor’s product portfolio and of the sales process, distribution channels and relevant regulatory requirements.
• Strong presentation and facilitation skills with clear verbal and written communication; able to motivate and influence attitude and behaviour change at all levels.
• Accuracy in processing training documentation, invoices and records; strong organising, planning and prioritising skills with the ability to meet competing deadlines.
• Ability to build strong stakeholder relationships and to establish credibility as a subject-matter expert.
• Ability to work effectively across Caribbean territories and cultures and to collaborate virtually with regional colleagues.

Interested and qualified persons are invited to submit their applications via the online career portal on our website by Friday, October 23, 2026.