Talent Experience Coordinator

Talent Experience Coordinator

Location: Hyderabad, India (Onsite, 5 days/week, multiple shifts)[SV1] [MW2]

Department: Workforce Experience

Reports To: Manager, Talent Experience

Max Starting Salary: INR 5,50,000

Position Summary:

The Talent Experience Coordinator provides high-quality, day-to-day support to U.S.-based employees working onsite with client partners across multiple time zones. This role is responsible for delivering timely, accurate, and consistent service across HR, compliance, and employee lifecycle activities. This role serves as a primary point of contact for employees, managing inbound and outbound communications via phone, email, and case management systems. This role resolves talent-related inquiries from onboarding through offboarding, ensures accurate documentation, and maintains compliance with U.S. employment requirements while delivering a positive employee experience.[SV3] [MW4]

Key Responsibilities:

Talent Support & Case Management

• Serve as the primary point of contact for employees’ HR related ‑related questions through inbound and outbound calls, emails, and Service Cloud (or similar) ticketing systems.
• Deliver exceptional customer service using active listening, empathy, and professional communication.
• Document all interactions accurately across multiple platforms, ensuring compliance and audit readiness.
• Own end-to-end ‑to‑end resolution of assigned cases, coordinating with internal partners as needed.

Employee Relations & Talent Lifecycle Activities

• Conduct employee coaching conversations, addressing performance concerns, attendance, and policy adherence.
• Facilitate exit interviews, terminations, and separation of workflows in alignment with compliance requirements.
• Perform proactive outreach to ensure engagement, policy compliance, and timely issue resolution.
• Support employee redeployment, assignment changes, and other client specific‑specific needs.

HR Compliance & Data Administration

• Manage updates across HRIS, ATS, payroll, and tax systems (ADP Workforce Now)
• Ensure compliance with federal, state, and local HR regulations, including labor, payroll, and documentation requirements.[SV5] [MW6]
• Maintain employee profiles, ensuring accurate and secure handling of confidential information.

Engagement, Analytics & Continuous Improvement

• Administer engagement surveys, track themes, and escalate risks when appropriate.
• Support ongoing process improvement initiatives and participate in cross-functional projects.
• Identify opportunities to improve employee experience and operational efficiency.

Qualifications:

• 2+ years of previous customer service experience is required
• 2+ years U.S. Staffing experience supporting employees across multiple time zones.
• 2+ years of experience in an HR-related field or a degree with an HR focus is preferred
• Proficiency with ADP Workforce Now (U.S. and Canada experience strongly preferred).
• Experience using case management or service systems, ideally Salesforce Service Cloud.
• Familiarity with Applicant Tracking Systems, payroll platforms, and multisystem data entry.
• Exposure to U.S. compliance topics including wage/hour rules, timekeeping requirements, and documentation audits.
• Excellent verbal and written English skills, with comfort in high volume‑volume inbound and outbound calling.
• Active listening, empathy, and professionalism in all employee interactions.
• Ability to work on-site five days per week is required

Key Skills:

• Critical thinking, problem-solving, and conflict resolution in employee-facing scenarios
• Ability to manage multiple priorities and time-sensitive tasks in a fast-paced, dynamic environment
• High attention to detail with strong organizational discipline and follow-through
• Ownership and accountability for case resolution, including proactive follow-up and cross-functional coordination
• Adaptability in learning new systems, workflows, and client-specific requirements
• Strong collaboration skills and comfort navigating ambiguity

Will this be updated for ever open position before posting? Or we can list all of the possible shifts and then we don't have to worry about updating...open to your feedback.

Let’s defer to Imran on this one as he handles the shift scheduling and spread for this team. He will have specifics based on our current openings.

Reworded this a bit.

Love it!

Shivani - is this the case in India? I know it is in the states, need your guidance on this bullet.

FYI for this bullet I’m referring to the US because they will be onboarding the US talent pool so part of the experience expectations is to be familiar with and contribute to US compliance.