Talent Operations Associate

Who you are

• We are seeking an exceptionally organized, tech-forward Talent Operations Associate to join our Global Talent Acquisition team
• If you thrive on solving complex problems, engaging consultatively with senior stakeholders, and redefining talent operations, we want to hear from you
• 2+ years of experience in high-volume, multi-region/country talent operations, or a similar recruitment support function
• Proactive Problem-Solving: A resourceful, solution-oriented mindset able to resolve high-friction scheduling logistics while simultaneously troubleshooting broader operational challenges across the hiring lifecycle
• AI & Automation Proficiency: Proven experience or a demonstrated passion for using AI tools, prompt engineering, or workflow automations to solve operational inefficiencies
• Data Fluency: Demonstrated ability to work with hiring data and build reporting dashboards to identify bottlenecks and guide decisions
• Strong Executive Presence: Confident, tactful communication skills with the ability to manage senior stakeholders and hold them accountable to timeline commitments
• Tech-Savvy: Hands-on experience with modern Applicant Tracking Systems (ATS) to manage candidate pipelines
• Strong Project Management: Ability to prioritize, organize and manage multiple projects in various stages with ease
• Direct experience with Ashby (ATS)
• Hands-on experience building custom dashboards or using business intelligence tools
• Background in a high-growth technology, AI, or Fintech environment

What the job involves

• As our Talent Operations Associate in London, you will bridge the gap between ensuring our recruiters, and interviewer community are able to find the best talent, through cutting-edge Talent Operations
• We are seeking a proactive AI and automation expert to transform our hiring operations
• In this role, you will leverage emerging tools to streamline scheduling, resolve logistics challenges, and build data-driven dashboards
• TA Ops projects: manage process improvement projects to move the business forward as needed
• AI, automation & workflow optimisation: use AI tools and automation to remove manual bottlenecks, hunt for friction points in daily operations, and redesign workflows toward an admin-zero environment
• Ashby / ATS ownership: own and configure Ashby within agreed standards and controls, testing new features and AI integrations to improve pipeline velocity
• Contract configuration: configure the contracts for your region and update them as Legal and the People team make changes in Ashby, and build addendums (e.g. start date) that can live in Ashby
• Support the recruiters in your region with Ashby and workflow optimisation: optimise interview plans, set up automations, make sure comms are correct, and unblock recruiter issues as they arise
• Stakeholder management & interviewer enablement: partner with departments on interviewer training requests and shadowing programmes, train up new bar raisers, and use performance data to analyse interviewer effectiveness and improve training across the interviewer community
• Vendor support: partner with key vendors such as HireRight and Cappfinity, managing the day-to-day relationship and helping move the partnership forward
• Process documentation: write SOPs and policies for TA and keep the knowledge base up to date as things move forward
• Data requests & reporting: handle regional and departmental data requests, and produce reports and dashboards that make your area better
• Data quality: perform regular data-quality checks to keep reporting accurate and reliable
• Support the coordinators in your region: act as the local operational support and escalation point for the coordinators in your hub

Benefits

• 401(k)
• Dental insurance