Talent Pool - Customer Service Representative

TALENT POOL

• Clerk Grade 1/2
• Potential for Ongoing/Temporary & Full-Time/Part-time opportunities
• Kingscliff

Start a career with the NSW Police Force

About us

The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.

About the role

The Customer Service Representative supports customer service delivery by responding to and processing urgent and non-urgent contacts and / or enquiries for customers, providing information and advice in line with applicable legislation, policy or procedures, and escalating issues as applicable.

This Talent Pool is being created for future Ongoing or Temporary roles that may arise over the next 18 months.

Placement in the Talent Pool remains valid for 18 months. There is no guarantee of employment as a result of this Talent Pool.

View the relevant role description for more information on this role (e.g. essential requirements, key accountabilities, key challenges and capabilities required for the role)

What we can offer you

At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include:

• competitive salary;
• flexible work options;
• opportunity to purchase leave;
• annual leave loading;
• corporate wellbeing programs including seminars and the Fitness Passport;
• free annual influenza vaccination;
• salary packaging options via superannuation contributions or a novated vehicle lease;
• convenient location for public transport and to shops etc.

How to Apply

Applications can only be submitted electronically via the I Work for NSW website.

To be considered for this talent pool, attach a cover letter (2 pages maximum) and an up-to-date resume that clearly details your skills & experience as relevant to this role.

Please do not attach copies of qualifications, certificates or documentation (other than what has been requested) - you can bring these if called for interview.

You must also address each of the following Target Questions (500 word limit per question) in the text boxes provided in the online application or attach as a separate document.

Target Question 1:

Tell us about a time when you were responsible for maintaining accurate records and ensuring compliance with established company policies and procedures. What actions did you take, and what was the outcome?

Target Question 2:

Describe a complex customer issue you successfully managed. How did you approach the investigation, communicate with customers and key stakeholders, and what actions did you take to achieve a successful resolution?

Your application must stand on its own merits, and the completeness and relevance of your application will determine if you proceed through to the selection process.

If you require any further information about this opportunity, please contact the hiring manager Sheraden Robins via [0411 775 771](tel:0411 775 771).

To be eligible for ongoing roles, you must meet one of the following statuses:

• an Australian Citizen;
• a permanent resident of Australia; or
• a New Zealand citizen.

Prior to commencement, the successful candidate will be required to undergo a rigorous National Police (criminal history) Check and obtain and maintain a Security Clearance as determined by the NSW Police Force.

Our commitment to Diversity

The NSW Police Force is a proud employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees. Differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.

We welcome people with diverse skills, experiences, perspectives and backgrounds and encourage applications from Aboriginal or Torres Strait Islander peoples, and individuals who may identify as LGBTIQ, with disability, a culturally and linguistically diverse background, and people of all ages.

We understand that the recruitment journey may present unique challenges. If you:

• Identify as Aboriginal or Torres Strait Islander and would like support with your application, please contact the NSWPF Aboriginal Employment & Engagement team at [email protected]
• Identify as a person with disability and require further information on the role or adjustments to participate in the recruitment process, please contact the Inclusion & Diversity team at [email protected]
• Are transgender or gender diverse and want to learn more about our support options, please contact the Inclusion & Diversity team at [email protected]

For more information on applying for roles with the NSW Police Force click here

For Technical assistance please contact: [email protected] (Please include the word Taleo in the subject line)