Tally Support Executive

JOB DESCRIPTION — TALLY EXECUTIVE

Company Name: ABS Technologies
Job Title: Tally Executive
Department: TallyPrime Support & Customer Service
Employment Type: Full-Time
Eligibility: Freshers and Experienced Candidates

About ABS Technologies

ABS Technologies is a Tally Partner providing TallyPrime-related solutions and services to businesses. The company assists customers with TallyPrime implementation, accounting software configuration, GST-related requirements, customization, and technical support.

We aim to help businesses use TallyPrime efficiently by providing software solutions, customer assistance, and troubleshooting support.

Job Summary

We are looking for a motivated and customer-oriented Tally Executive with knowledge of TallyPrime and good communication skills. The candidate will assist customers with software-related queries, resolve basic accounting and technical issues, and provide guidance on using TallyPrime effectively.

Freshers with basic knowledge of TallyPrime, accounting, and a willingness to learn are encouraged to apply.

Roles and Responsibilities

• Assist customers with TallyPrime installation, configuration, and basic usage.
• Handle customer calls and queries related to TallyPrime and its features.
• Guide customers in company creation, ledger creation, voucher entries, sales and purchase entries, and inventory management.
• Assist with GST configuration, CGST, SGST, IGST, HSN/SAC, e-invoicing, and e-way bill-related queries.
• Troubleshoot basic issues related to invoice printing, data backup, company access, and software configuration.
• Understand customer problems, provide appropriate solutions, and follow up until resolution.
• Maintain proper records of customer interactions, support tickets, and issue status.
• Coordinate with senior technical teams for complex issues requiring escalation.
• Maintain professional communication and ensure customer satisfaction.

Required Skills and Qualifications

• Basic to good knowledge of TallyPrime.
• Understanding of accounting fundamentals, including ledgers, groups, vouchers, sales, and purchase entries.
• Basic understanding of GST and taxation concepts.
• Good verbal and written communication skills.
• Strong customer-handling and problem-solving abilities.
• Basic computer knowledge and familiarity with MS Excel.
• Patience, a positive attitude, and willingness to learn new features and processes.

Eligibility

• Graduates or candidates with relevant accounting or computer education may apply.
• Freshers with basic TallyPrime knowledge are welcome.
• Candidates with experience in Tally support, accounting software, or customer service will be preferred.

Ideal Candidate Profile

The ideal candidate should be comfortable communicating with customers, understanding their problems, explaining solutions in simple language, and learning new software features. Customer satisfaction, accuracy, teamwork, and a professional attitude are essential for this role.

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person