Tamil Speaker

Key Responsibilities Customer Relationship Management (CRM)

• Handle customer interactions over the phone in Tamil, Hindi, and English with professionalism and empathy.

• Guide customers through both pre-sales inquiries and post-sales support.

• Support marketing campaigns through database management and basic customer segmentation. Accounts and Data Coordination

• Maintain and update customer data in our software and ensure smooth integration with Tally.

• Follow up with customers and salespeople regarding outstanding payments.

• Assist the accounts team in cross-verifying entries in Tally related to customer payments, returns, or adjustments.

• Coordinate closely with the sales and accounts teams to ensure prompt and accurate communication with customers