Tamil voice process

The core function of a Tamil Voice Process Executive is to act as the primary point of contact for Tamil-speaking customers. Professionals in this role manage high-volume calls, ensuring that customer issues regarding products, services, or policies are resolved efficiently. Key responsibilities include identifying customer needs, providing accurate information, de-escalating complaints, and maintaining detailed records of interactions in CRM systems. Executives must also adhere to communication scripts and company guidelines while striving to meet performance metrics such as call quality scores and customer satisfaction rates.

Brave logo Ask All Images News Videos Maps Goggles tamil voice process job description Finished +6 A Tamil Voice Process role primarily involves handling inbound and outbound customer calls in the Tamil language to resolve queries, provide product information, and address complaints. Candidates typically need fluency in Tamil and basic English, along with strong communication skills, as these positions are common in BPOs, telecom, banking, and EdTech sectors. Role Overview and Responsibilities The core function of a Tamil Voice Process Executive is to act as the primary point of contact for Tamil-speaking customers. Professionals in this role manage high-volume calls, ensuring that customer issues regarding products, services, or policies are resolved efficiently. Key responsibilities include identifying customer needs, providing accurate information, de-escalating complaints, and maintaining detailed records of interactions in CRM systems. Executives must also adhere to communication scripts and company guidelines while striving to meet performance metrics such as call quality scores and customer satisfaction rates. Tamil Voice Process job responsibilities and duties View all Qualifications and Required Skills Employers generally require a high school diploma (12th pass) or equivalent, though many positions welcome graduates and freshers. The most critical qualification is verbal fluency in Tamil, often accompanied by basic proficiency in English for internal documentation or hybrid processes. Essential skills include active listening, problem-solving abilities, patience, and basic computer literacy for data entry and navigating support software.

Pay: ₹18,086.00 - ₹23,092.15 per month

Benefits:

• Flexible schedule
• Paid time off

Work Location: In person