Tamil Voice process

Key Responsibilities

 Handle inbound and outbound customer calls in Tamil with professionalism and courtesy.  Act as the primary point of contact for customer queries, concerns, and service requests.  Provide accurate information regarding products, services, offers, and order-related inquiries.
 Resolve customer complaints efficiently while ensuring a positive customer experience.
 Follow up with customers for feedback, issue resolution, and promotional activities as required.
 Maintain high standards of customer satisfaction through effective communication and problem solving.
 Record customer interactions accurately in the system and ensure timely updates.  Meet individual and team performance metrics, including quality, productivity, and customer satisfaction.

Required Skills
 Excellent verbal communication skills in Tamil.
 Basic communication skills in English.
 Good listening, interpersonal, and customer handling skills.
 Ability to empathize with customers and resolve concerns patiently.
 Confident in handling both inbound and outbound voice calls.
 Strong problem-solving skills with a customer-first approach.
 Basic computer knowledge and typing skills.
 Ability to work in rotational shifts and adapt to a dynamic work environment.

Eligibility
 Freshers are welcome to apply.
 Any Graduate or Diploma holder.
 Candidates with a passion for customer service and good communication skills.

Why Join KGiS?
 Opportunity to start your career with a reputed BPM organization.
 Structured training and continuous learning opportunities.
 Professional and inclusive work environment.
 Career growth and internal advancement opportunities.
 Exposure to global customer service standards.

Benefits:

• Flexible schedule
• Health insurance
• Provident Fund

Work Location: In person