T&O Key Account Manager, CSI

Key Account Manager, Turf & Ornamental (T&O) Job Description Direct Manager: Turf &Ornamental (T&O) Director

Direct Reports: None

Location: Remote

The Company Control Solutions Inc. is a mid-sized, US-based specialty chemical manufacturer with a long-standing tradition of providing effective and economical solutions to our customers in the Pest Control, T&O, Consumer Products and Professional Animal Health Care markets.

CSI is one of the fastest growing companies in the industry, and we are a subsidiary of ADAMA, the 5th largest Agricultural Chemical company in the world! This thriving partnership enables us to not only offer the largest selection of products, but also to introduce innovative, differentiated products with combination chemistry® and our exclusive access to the broadest array of Active ingredients in the industry!

Role Summary This role serves as the primary contact and relationship manager for our top professional turfgrass accounts and select distributors. The Key Account Manager will support Golf Course Superintendents, Lawn Care Operators (LCOs), and management companies to promote Quali‑Pro products and programs. The position requires strong agronomic knowledge, an ability to communicate product value, and a strategic mindset to help “pull” sales through distribution partners.

Primary Responsibilities

• Develop and execute key account plans by building relationships, facilitating interactions between targeted customers and the CSI technical service team, following up by implementing with sales representatives
• Achieving sales, profit, and market share targets as part of the overall sales and marketing plan for the division
• Act as a steward of the CSI portfolio by making recommendations and by managing complaints/issues in the field as needed, in partnership with the CSI technical service team
• Manage and grow existing customer base by understanding and anticipating customer needs
• Communicate sales and marketing opportunities with existing and new business opportunities
• Identify and resolve any customer concerns and recommend a course of action to alleviate future concerns. Communicate to leadership quickly on corrective actions
• Participate in meetings, training sessions, tradeshows, conferences, webinars, and professional development opportunities corporately and with existing customer base
• Maintain awareness of pertinent customer information, future plans, payment performance, and communicate any information that would affect company decisions
• Maintain an understanding and knowledge of competitor products and programs by identifying and reporting intelligence on pricing and marketing strategies
• Submit ongoing account reports via Salesforce.com to include daily activities, competitor information, and customer interaction
• Negotiate contracts and develop and track performance of programs
• Stay up-to-date with internal and external developments and suggest new ways to increase sales
• Manage expense budget and maintain regular expense reporting
• Additional duties as assigned

Qualifications

• Highly motivated self-starter who can work autonomously and as a part of a team in a fast-paced, changing environment
• High level of initiative, creative thinking, decision making, and problem resolution skills
• Ability to manage multiple tasks with shifting priorities and timelines
• Inherent ability to influence with outstanding communication and interpersonal skills to gain trust

Requirements

• BS/BA (preferably) in Turfgrass or industry related
• Ability to travel extensively within territory (80% of the time)
• Reliable transportation with clean driving record
• Goal of becoming successful in performing territory development activities and personal growth opportunities within Control Solutions
• Knowledge of advertising and sales promotion techniques

An essential element of Control Solutions, Inc. (CSI) culture is our commitment to diversity. CSI is an Equal Opportunity/Affirmative Action Employer. We consider applicants, and make all employment decisions, without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status. We are committed to recruiting and retaining the best talent in our industry.