Targeted Case Manager

POSITION SUMMARY: The iHOPE Targeted Case Manager (TCM) will provide case management services to individuals in their assigned program of severe mental illness (SMI), substance use (SUD), and/or serious emotional disturbance (SED). Position consists of resource acquisition, linking to services, coordinating care for physical and mental health needs and monitoring changing needs of participant.

DUTIES AND RESPONSIBILITIES:

• Assess client and family strengths and needs.
• Link client and/or family to appropriate community resources.
• Assist client/family with advocacy efforts with other community services.
• Maintain appropriate contact with client and/or family, to include a minimum of 4 contacts a month including 2 face to face.
• Collaborate with Lifeskills staff and external providers to assist in client’s recovery from mental illness and/or substance use.
• Assure client choice and access to community resources.
• Provide services in the clinic and the community (i.e. homes, school, courts, DCBS, etc).
• Assist individual to engage in activities that will provide opportunities for developing meaningful roles in his/her community (e.g. volunteer, employee, member, customer, patron etc.)
• Use personal vehicle to transport individuals to and from various community settings of their choice (must maintain current license and vehicle insurance).
• Conduct oneself morally, and ethically, serving as a positive role model.
• Provide billable targeted case management services to 23- 25 clients per month or appropriate to program.
• May fill in from time to time during the absence of other staff, as assigned by supervisor.
• Attend individual and group supervision as scheduled.
• Employee is responsible for timely documentation of services provided.
• Other duties as assigned/required.

QUALIFICATIONS:

• Requires a Bachelor of Arts or Science degree in a behavioral science field, including but not limited to Psychology, Sociology, Social Work, Family Studies, Human Services, Counseling, Nursing, Behavioral Analysis, Public Health, Special Education, Gerontology, Recreational Therapy, Education, Occupational Therapy, Physical Therapy, Speech-Language Pathology, Rehabilitation Counseling, or Faith-Based Education.
• Must have one year of post-graduate experience working with individuals with mental health, substance use disorders (SUD), or serious emotional disabilities (SED). A master’s degree in one of the behavioral science disciplines listed above may be substituted for the required experience, in accordance with state regulations.”
• Must have reliable transportation with driver’s license and auto insurance as must be able to transport clients.
• Must possess strong written and verbal skills

JOB REQUIREMENTS / EXPECTATIONS:

• Ability to sit for extended time for meetings, documentation, and clinic services.
• Ability to stand, walk, bend, and move within clinic and community settings.
• Must have car insurance and be able to transport clients for appointments and community engagement.
• Ability travel across regional sites when needed.
• Must maintain confidentiality and adhere to all regulatory and ethical standards.
• Performance will be evaluated by client outcomes, documentation compliance, and alignment with organizational goals.

CORE VALUES:

All employees must be willing to live our company's core values.

• Integrity – Exhibiting the highest moral, ethical and legal standards. Doing the right thing – even when no one else is looking.
• Teamwork – Putting team success over personal success. Actively valuing the strengths and talents of others.
• Trust/Respect– Seeing and believing in the good intentions of others. Interacting with others in a way that makes them feel valued. Listening without judging. Offering understanding and acceptance.
• Care/Compassion – Demonstrating unconditional kindness, concern and empathy. Exhibiting genuine concern for others.
• Ownership/Accountability – Taking personal responsibility for one’s work, actions and feelings. Accepting responsibility for and learning from mistakes.