Tax Manager

• Support end-to-end coordination of desk activities
• Prepare for and coordinate the TCPT Indirect Tax Support Desk management and reporting
• Lead stakeholder management including monthly / quarterly communication
• Implement improvement Initiatives
• Support service management including individual / team performance against defined SLA's.
• Oversee and review (or delegate review) of analyst’s work as appropriate
• Support continuous process improvement:
• Provide single point interface for Client into respective process delivery matters
• Responsible for delivering the agreed productivity benefits/gain share
• Oversee and review (or delegate review) of analyst’s work as appropriate
• Confirm team members have appropriate training and background

Experience and Qualification:

• Qualified CA or equivalent with 8+years experience or with 10+ Years experience
• Good Knowledge of Indirect Tax & Direct Tax of APAC
• Strong in MS-Excel
• Meet/Ensure all the defined service levels agreed
• Liaise and handle escalation calls and emails from business stakeholders.
• Track and measure customer feedback
• Escalate issues to the Business Process Managers as needed
• Responsible to drive process related automation & transformation through bottom –up approach
• Ability to lead and motivate team to achieve performance goals