Tax Technology Support Analyst I

Roles and Responsibilities :

• Maintain software licenses across the Tax Technology application portfolio.
• Provision and deprovision users for Tax Technology applications.
• Perform routine license audits to ensure efficient license utilization.
• Monitor shared Tax Technology support requests and resolve routine issues.
• Process standard application administration requests.
• Assist with user onboarding and offboarding activities.
• Submit support requests to software vendors and coordinate issue resolution for problems that cannot be resolved internally.
• Escalate complex application issues to senior Tax Technology team members as appropriate.
• Support additional Tax Technology application support activities and service requests as assigned.

Qualifications:

Required

• Bachelor's degree in Information Systems, Business, or a related field (or equivalent experience).
• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Ability to organize work effectively and follow established processes.
• Interest in technology and business applications.

Preferred

• Internship or prior experience supporting business applications.
• Familiarity with Microsoft 365.
• Basic understanding of software licensing or user administration.
• Experience working in a professional services environment