TCM Physician Branch Manager

Job Summary

The TCM Physician Branch Manager is responsible for delivering professional Traditional Chinese Medicine consultations and treatments while overseeing the overall branch operations, team management, and business performance. This role requires a strong balance of clinical expertise, leadership capability, and sales-driven mindset to ensure high-quality patient outcomes and sustainable clinic growth.

Key Responsibilities

1. Clinical Practice (TCM Physician Role)

Conduct detailed TCM consultations, diagnosis, and treatment planning (e.g., acupuncture, herbal prescriptions, tuina, cupping where applicable)

Ensure safe, effective, and patient-centered treatment in line with TCM principles and clinic standards

Maintain accurate and complete patient records

Provide health education and follow-up care to improve patient recovery and retention

2. Branch Operations Management

Oversee daily clinic operations to ensure efficiency and smooth patient flow

Ensure compliance with clinic SOPs, hygiene standards, and regulatory requirements

Manage clinic resources, inventory (herbs, supplies), and cost control

Ensure high standards of customer service and patient experience

3. Team Leadership & Development

Lead, supervise, and mentor clinic staff (front desk, therapists)

Conduct performance reviews, coaching, and on-the-job training

Build a strong, disciplined, and service-oriented team culture

Manage staff scheduling and manpower planning

4. Sales & Business Growth

Drive branch revenue and achieve monthly sales targets

Promote clinic services, packages, and treatment plans effectively

Improve patient conversion, retention, and repeat visit rates

Identify business growth opportunities and implement sales strategies

Collaborate with marketing team on campaigns and promotional activities

5. Reporting & Strategy

Monitor and report branch performance (sales, operations, staffing, patient volume)

Analyse business trends and propose improvement strategies

Support management in expansion planning and operational improvements

Requirements

Registered or qualified TCM Physician Traditional Chinese Medicine or equivalent certification

Minimum 5 years of clinical experience as a TCM Physician

Minimum 3 years of managerial or supervisory experience in clinic or healthcare setting

Strong sales ability with proven track record in meeting or exceeding targets

Good leadership, communication, and people management skills

Strong clinical knowledge combined with business acumen

Ability to work in a fast-paced, performance-driven environment