TDCJ - Program Supervisor III - Inmate Grievance

Please paste the following URL into a browser to view the entire job posting on the CAPPS Careers page.https://erphcmprd.cpa.texas.gov/psp/candidateportal/EMPLOYEE/HRMS/c/HRS\_HRAM\_FL.HRS\_CG\_SEARCH\_FL.GBL?Page=HRS\_APP\_JBPST\_FLandAction=UandFOCUS=ApplicantandSiteId=1andJobOpeningId=106577andPostingSeq=1Job DescriptionApplicants must submit both a rsum and a completed application to be considered. Both documents should include sufficient work history to assess qualifications. For the most accurate and up-to-date information about your application, please log in to the CAPPS application portal regularly to monitor status changes or updates.* To expedite the application process, please attach your valid government-issued photo identification card, your social security card or proof of authorization to work in the United States, and your proof of education (official diploma or transcript)

• Job Duties:The Regional Grievance Supervisor is responsible for overseeing grievance operations across multiple units. Provide leadership, guidance, and oversight to grievance staff within an assigned region. This position is responsible for monitoring daily operations, ensuring compliance with established policies and procedures, reviewing workload and performance, providing training and technical assistance, and working with unit and program leadership to promote consistent, timely, and effective grievance operations. This position requires regular communication and interaction with assigned units and staff, including maintaining an active presence at facilities within the region. Regional supervisors are expected to establish clear expectations, promote accountability, support staff development, and work collaboratively with other regional supervisors and program leadership to ensure consistency across the statewide grievance program.This position reports to the Program Supervisor V on a daily basis. Responsibilities:Monitoring grievance workloads for units within the regionReview staff performance and work qualityProvide guidance and technical assistanceIdentify and address operational concerns, ensuring compliance with established policies, procedures, and program requirementsProvide ongoing training and support to staffAssist with resolving complex grievance-related issuesMonitors overdue workloads and other performance indicatorsCommunicates effectively with program leadershipYou'd be a GOOD fit if:You have strong leadership, communication, and organizational skillsYou are comfortable supervising staff and providing clear direction and expectationsYou can identify problems, make sound decisions, and follow through to resolutionYou are professional, dependable, adaptable, and able to work both independently and collaborativelyYou'd be a GREAT fit if:You communicate effectively with employees, unit administrative staff, and leadership at all levelsYou are receptive to feedback, adaptable to change, and committed to continuous improvementYou believe effective supervision includes being visible, accessible, and engaged with the staff and units you overseeYou are proactive and address concerns before they become larger operational problemsYou are comfortable making decisions and holding staff accountableYou enjoy training, mentoring, and developing employees
• For the full Job Description, please click the link below:Program Supervisor III Additional Information:Travel 25% - Position may spend 15 nights away per month Work Site Visits No Study Material No Pre-Service Training Academy Required Yes Hazardous Duty/Longevity Position Hazardous Duty
• Outside applicants will be required to submit to pre-employment drug testing as a condition of employment.Contact Information: Questions concerning this Questions concerning the applicationposition can be directed to: process can be directed to: Tyra Phillips Harmony LopezHiring Manager OR Human Resources936-437-3422 [email protected] [email protected] Important No e to the Candidate:Military PreferenceTo receive MILITARY PREFERENCE, you are required to provide proof by attaching the necessary documentation to this job application.Military Occupation Specialty Codeshttps://hr.sao.texas.gov/CompensationSystem/JobDescriptionsClick on the occupational category for the position.Additional MOS can be found at the State Auditor's Office, Military Crosswalk Guide.The Texas Veterans Commission provides helpful employment information. Go to: http://www.texasskillstowork.com, http://www.onetonline.org, https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/ or www.careeronestop.org for assistance translating your military experience and training courses into civilian job terms, qualifications/requirements and skill sets.Applications submitted through Work in TexasWork In Texas (WIT) applicants must complete supplemental questions to be considered for the position. To complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile.EligibilityAn applicant must be eligible to work in the United States and must remain eligible, without sponsorship or any assurance of financial or other assistance from this agency, during the term of their employment. EEO Statement:The State of Texas is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, religion, age or disability in employment or the provision of services. You may make copies of this application and enter different position titles, but each copy must be signed. Resumes will not be accepted in lieu of applications, unless specifically stat