Tea Barista Executive

JOB DESCRIPTION – TEA BARISTA

Position: Tea Barista

Department: Tea Room / F&B Operations

Job Purpose

The Tea Barista is responsible for preparing and serving high-quality tea and other beverages while ensuring excellent guest service, proper tea presentation, hygiene, and smooth day-to-day beverage counter operations.

The role requires good knowledge of tea varieties, brewing methods, serving standards, and the ability to create a premium and welcoming tea experience for guests.

Key Responsibilities

1. Tea & Beverage Preparation

• Prepare and serve different varieties of tea as per company recipes and SOPs.

• Understand appropriate brewing time, temperature, quantity, and serving method for different teas.

• Prepare hot and cold tea beverages, iced teas, specialty teas, and other approved beverages.

• Ensure consistency in taste, quality, temperature, quantity, and presentation.

• Prepare beverages according to approved recipes and presentation standards.

• Handle tea leaves, herbs, milk, syrups, garnishes, and other ingredients carefully.

2. Guest Service

• Welcome guests politely and professionally.

• Take beverage orders accurately and ensure timely service.

• Explain tea varieties, flavours, brewing methods, and serving options to guests when required.

• Recommend suitable teas based on guest preferences.

• Maintain a warm, courteous, and premium service experience.

• Handle basic guest queries and escalate complaints to the concerned senior.

3. Tea Knowledge

• Develop good knowledge of the company's tea collection and menu.

• Learn about different tea categories, origins, flavour profiles, brewing methods, and serving styles.

• Stay updated on new tea beverages and company product offerings.

• Be able to explain the basic characteristics of teas to guests.

4. Counter & Equipment Management

• Set up the tea/beverage counter before service.

• Maintain cleanliness and proper arrangement of the tea bar.

• Clean and maintain kettles, brewers, infusers, cups, glasses, utensils, and other equipment.

• Ensure all equipment is used safely and correctly.

• Complete opening and closing duties as assigned.

5. Hygiene & Food Safety

• Maintain excellent personal grooming and hygiene.

• Follow all company hygiene, sanitation, and food-safety standards.

• Keep the beverage counter, equipment, storage area, and service area clean at all times.

• Ensure proper storage and handling of ingredients.

• Follow FIFO and expiry-control practices.

• Immediately report damaged, expired, or contaminated ingredients.

6. Stock & Inventory

• Monitor tea, milk, sugar, herbs, syrups, garnishes, disposables, and other beverage supplies.

• Inform the supervisor about low-stock items in advance.

• Assist with daily stock checking and inventory counting.

• Maintain proper portion control and minimize beverage wastage.

• Ensure ingredients are properly stored after use.

7. POS & Billing

• Take orders through the POS system where applicable.

• Handle cash/card/digital payments accurately if assigned.

• Ensure orders are entered correctly and communicated to the service team.

• Maintain proper billing discipline.

8. Team Coordination

• Coordinate with the service, kitchen, housekeeping, and management teams.

• Support colleagues during peak hours and special events.

• Follow instructions from the reporting manager.

• Maintain discipline, punctuality, teamwork, and professional conduct.

Required Skills & Competencies

• Good knowledge or interest in tea and beverage preparation.

• Strong customer-service and communication skills.

• Good presentation and attention to detail.

• Ability to follow recipes and SOPs accurately.

• Good hygiene and grooming standards.

• Ability to work under pressure during busy hours.

• Team player with a positive and disciplined attitude.

• Basic POS/cash-handling knowledge is an advantage.

• Willingness to learn about premium and specialty teas.

Qualification & Experience

• Minimum 10+2 preferred.

• Diploma/certificate in Hospitality, F&B, or Barista training will be an advantage.

• 6 months–2 years of experience in a café, tea room, restaurant, hotel, or beverage outlet preferred.

• Freshers with good communication skills and a genuine interest in tea may also be considered.

Key Performance Indicators (KPIs)

• Tea and beverage quality & consistency.

• Guest satisfaction and service quality.

• Order accuracy and service speed.

• Compliance with recipes and SOPs.

• Hygiene and grooming standards.

• Proper equipment handling.

• Stock management and wastage control.

• Punctuality, discipline, and teamwork.

Work Requirements

• Full-time, on-site position.

• Flexible working hours/shifts as per Tea Room operations.

• Willingness to work weekends and holidays as per roster.

• Ability to stand and work at the beverage counter for extended periods.

Work Location: In person