Tea Lady

Position Overview

The TEA LADY BUTLER is responsible for delivering personalized, discreet, and exceptional service to VIP, VVIP, and other designated guests. The position ensures that guest needs are anticipated and handled efficiently while maintaining the highest standards of professionalism, courtesy and hospitality.

Key Responsibilities

• Guest Service & Personalized Assistance
• Provide personalized service to assigned VIP/VVIP guests throughout their stay.
• Welcome and assist guests upon arrival and during check-in/check-out as assigned.
• Anticipate guest needs and provide prompt, courteous, and discreet assistance.
• Handle guest requests, inquiries, and special arrangements professionally.
• Maintain a warm, polished, and respectful manner at all times.

Butler Service

• Ensure assigned guest rooms and suites are properly prepared prior to arrival.
• Coordinate with Housekeeping, Front Office, Food & Beverage, and other departments to fulfill guest requirements.
• Assist with unpacking and packing luggage when requested.
• Arrange amenities, welcome items, refreshments, and special requests.
• Provide in-room dining, beverage, and basic table service when required.
• Maintain the presentation and readiness of the assigned guest areas.

VIP/VVIP Assistance

• Coordinate special arrangements for VIP/VVIP arrivals and departures.
• Assist with transportation, restaurant reservations, activities, and other guest requests.
• Escort guests to hotel facilities or designated areas when required.
• Coordinate with relevant departments to ensure seamless guest experiences.
• Handle special occasions, celebrations, and personalized guest arrangements.
• Communication & Coordination
• Maintain clear and professional communication with hotel departments.
• Immediately coordinate guest concerns or special requests with the appropriate department.
• Maintain accurate information regarding guest preferences and service requirements.
• Follow established hotel standards, procedures, and service protocols.

Qualifications

• College graduate is an advantage.
• Previous experience in a hotel, luxury hospitality, guest relations, butler service, concierge, or similar position is preferred.
• Experience handling VIP/VVIP guests is an advantage.
• Knowledge of proper dining and hospitality etiquette.
• Good command of English and Filipino; additional languages are an advantage.
• Excellent communication and interpersonal skills.
• Well-groomed, professional, courteous, and service-oriented.
• Physically fit and able to perform the requirements of the position.
• Willing to work shifting schedules, weekends, holidays, and overtime when necessary.
• Core Competencies
• Exceptional guest service
• Professionalism and proper etiquette
• Attention to detail
• Discretion and confidentiality
• Communication skills
• Problem-solving and initiative
• Time management
• Teamwork and coordination
• Ability to remain calm under pressure

Work Location: In person

Pay: Php1,000.00 per day

Work Location: In person