Team Coordinator

McArthur is seeking an enthusiastic and customer-focused Team Coordinator to join our Federal Government client for a 12-week assignment. In this role, you'll assist customers looking to purchase the Australian Weather Calendar for 2027, providing friendly and professional support via phone and email as well as coordinate a small team.

Our client plays an important role in supporting Australians through its work across weather, climate, water, oceans and space, making this a fantastic opportunity to contribute to an organisation whose services are essential to communities across Australia.

This casual position offers 35 hours per week and is based in Docklands, Melbourne, providing a great opportunity to stay busy through to Christmas while gaining valuable Federal Government experience.

To be considered, you must be an Australian Citizen and be able to obtain a clear Police Check.

Key responsibilities:

• Coordinate a small team of Customer Service Officers, through categorizing of CRM enquiries, managing a basic team roster to ensure maximum phone coverage and guiding them as necessary to ensure a strong customer service offering.
• Deliver professional, responsive and customer-focused support for the Bureau's 2027 Weather Calendar across telephone and online channels.
• Process customer sales and payments accurately, including telephone orders and BPAY transactions, in line with established procedures.
• Assist customers with online ordering and self-service processes, building confidence and ensuring a seamless purchasing experience.
• Manage returned products, including 'Return to Sender' items, and undertake appropriate follow-up to support successful delivery and customer satisfaction.
• Monitor customer feedback, recurring issues and system challenges, escalating technical or operational concerns to the Team Coordinator and contributing to continuous improvement.
• Work collaboratively with the Weather Calendar team to meet service delivery objectives, share knowledge and maintain high standards of accuracy, professionalism and responsiveness.

Selection Criteria:

• Demonstrated experience delivering high-quality customer service within a fast-paced service environment, ideally a call-centre.
• Strong communication, administrative and organisational skills, with a focus on accuracy, responsiveness and customer outcomes.
• Proficiency in Microsoft Office applications (particularly Microsoft Dynamics) and the ability to quickly learn and navigate systems and platforms.
• The ability to work independently, exercise sound judgement and contribute positively to a collaborative team environment.
• Experience with handling difficult or challenging customer interactions.
• Experience in a Team Coordinator, or leadership position.

If this sounds like the perfect opportunity for you, we'd love to hear from you. Please apply by submitting your resume and a cover letter outlining your suitability for the role.

If you would like to learn more or have a confidential discussion before applying, please don't hesitate to contact Josh on [03 9828 6565](tel:03 9828 6565).